Melissa Young
Clarence
Summary
Reliable OS&D Clerk with background in logistics and transportation, handling overages, shortages, and damages. Skilled in inventory management, data entry, and documentation while ensuring customer satisfaction. Possess strong problem-solving skills with ability to resolve discrepancies effectively. Successful track record of improving operational efficiency and reducing errors.
Overview
36
36
years of professional experience
Work History
OS&D Clerk
FedEx Freight
Snow Shoe
11.2006 - Current
- Processed freight discrepancies and verified shipping documents.
- Coordinated with carriers to resolve lost or damaged shipments.
- Maintained organized records of all OS&D transactions and communications.
- Utilized computer software systems to track orders, generate reports, manage data files.
- Processed returns for damaged or incorrect items.
- Prepared documentation to track and report on damaged or missing items.
Supervisor/ Trainer
Kinko's
State College
09.1989 - 11.2006
- Trained staff on customer service techniques and product knowledge.
- Resolved customer complaints and ensured satisfaction with services provided.
- Complied with company policies, objectives and communication goals.
Education
High School Diploma -
Bald Eagle Area
Wingate, PA 1682305-1991
High School Diploma -
Central Pennsylvania Institute of Science And Tech
Pleasant Gap, PA05-1991
Skills
- Freight processing
- Shipping document verification
- Data management
- Order tracking systems
- Discrepancy resolution
- Time management
- Effective communication
- Problem solving
- OS&D regulations
- Warehouse software systems
- Hazardous materials handling
- Shipping documentation
- Teamwork and cooperation
- Inspection and quality control
- Order logging
- Appointment scheduling
- Effective multitasking
Timeline
OS&D Clerk
FedEx Freight
11.2006 - Current
Supervisor/ Trainer
Kinko's
09.1989 - 11.2006
High School Diploma -
Bald Eagle Area
High School Diploma -
Central Pennsylvania Institute of Science And Tech