Melissa Drumheller
Mifflinburg
Summary
Certified Medical Assistant and Phlebotomist with over 11 years of experience in various healthcare settings. Proficient in blood specimen collection and processing, supporting accurate diagnostic results. Leadership capabilities include managing staff and improving workflow efficiency. Focused on delivering exceptional patient care with professionalism and empathy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Geisinger Medical Center
05.2025 - Current
- Administered patient care procedures, ensuring adherence to clinical protocols and safety standards.
- Assisted with patient examinations and diagnostic tests, providing support to healthcare providers.
- Maintained accurate medical records using electronic health record (EHR) systems for efficient data management.
- Educated patients on treatment plans and medication instructions, enhancing patient understanding and compliance.
- Trained new staff on office procedures and EHR system usage, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Phlebotomist
Geisinger Medical Center
09.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
Certified Medical Assistant
Family Practice Center P.C
05.2011 - 04.2022
- Performed venipunctures, finger sticked and heel sticks. Routine lab draws.
- Filled in as Weekend Acute Care Staff Leader when regular Manager was off.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Applied Science - Medical Assisting
McCann School of Business And Technology
Pottsville, PA04.2011
Skills
- Package Specimens
- Preparing Devices
- Judgment and Decision-Making
- Active Listening
- Specimen Collection and Storage
- Time Management
- Sharps Disposal
- Supply Requisition and Inventory
- Maintaining Confidentiality
- Critical Thinking
- Finger Stick Method
- Venipuncture and Capillary Puncture
- Processing Specimens
- Collect Samples
- Drawing Blood
- Suture Removal
- Patient Confidentiality
- Insurance Information Collection
- Blood Cultures
- Specimen Collection
Certification
ASCP Certified
Certified Medical Assistant
Timeline
Certified Medical Assistant
Geisinger Medical Center
05.2025 - Current
Phlebotomist
Geisinger Medical Center
09.2022 - Current
Certified Medical Assistant
Family Practice Center P.C
05.2011 - 04.2022
Associate of Applied Science - Medical Assisting
McCann School of Business And Technology