Melissa Faye Del Rosario
Indiana,PA
Summary
Dynamic and results-driven professional with a strong background in sales and customer service. Known for exceptional communication skills, the ability to build lasting client relationships, and a compassionate approach to addressing customer needs. Highly adaptable, organized, and committed to providing top-tier service in fast-paced environments. Ready to contribute to a team-focused, customer-centric environment.
Overview
8
8
years of professional experience
Work History
Sorter
Focus Workforce Management
08.2024 - 12.2024
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Followed company policies and procedures to produce consistent work results.
- Recorded and tracked items sorted to confirm accuracy.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
TurboTax Customer Service Representative
Foundever
02.2024 - 04.2024
- Provide friendly and professional assistance to TurboTax users via phone, email, and chat channels
- Resolve customer inquiries and technical issues related to tax preparation, software navigation, and account management
- Guide customers through troubleshooting steps, offering clear and concise instructions to help them resolve their issues efficiently
- Document customer interactions and solutions accurately in our CRM system to ensure seamless follow-up and resolution
- Responded to customer requests for products, services, and company information.
Business Funding Specialist
Torro Funding
06.2021 - 01.2024
- Reviewed and validated information within loan application and closing documents remotely
- Collaborated with external vendors virtually to resolve and fulfill loan closing prerequisites
- Digitized and uploaded loan documents and associated files into the designated online system
- Conducted remote checks on applicant credit, personal references, and employment backgrounds
- Prepared and electronically transmitted loan documents to title and escrow teams
- Compiled and organized title abstracts, insurance forms, loan documents, and tax receipts digitally
- Effectively communicated and collaborated with a diverse remote team to achieve collective goals and address product and service-related issues
- Engaged closely with virtual team members to fulfill project requirements, devise remote solutions, and adhere to deadlines
- Managed multiple remote projects and tasks simultaneously to ensure prompt delivery of high-quality work
- Demonstrated autonomy and efficiency in surpassing remote workflow demands
BDC/Internet Sales
Honda
06.2017 - 04.2021
- Maintained meticulous records of client interactions within CRM systems to optimize leads management and facilitate sales tracking
- Entered and verified data from various sources into the company's database with a high level of accuracy
- Assisted in cleaning and organizing existing data to ensure consistency and reliability
- Collaborated with team members to identify and resolve discrepancies in data entries
- Compiled and generated reports based on collected data for analysis and decision-making purposes
- Utilized spreadsheet applications to manage and manipulate data efficiently
- Provided excellent customer service by addressing inquiries, resolving issues, and processing orders
- Maintained accurate records of customer interactions and transactions using company software
- Collaborated with other departments to ensure timely resolution of customer concerns
- Participated in training sessions to enhance product knowledge and customer service skills
- Consistently met and exceeded performance metrics, including call handling time and customer satisfaction ratings
Barista/Trainer
Starbucks
11.2016 - 05.2017
- Collaborated with new team members to familiarize them with company procedures and policies, while actively engaging with customers, maintaining cleanliness, and managing orders
- Maintained a positive and energetic atmosphere during peak hours to enhance customer experience and satisfaction
- Educated team members on crafting the latest beverages and executing new protocols accurately and efficiently
- Handled cash and credit card transactions, ensuring accuracy in issuing receipts and providing change
- Attentively listened to customer preferences and requirements to suggest the most suitable products
- Exemplified the highest standards of professionalism and service to uphold the company's reputation
- Delivered personalized training tailored to the unique strengths, backgrounds, and learning styles of each team member, fostering growth and development within the team
Education
High School Diploma -
American Canyon High School
06.2017
Skills
- Sales
- Microsoft Office
- CRM software
- Time management
- Customer service
- Business Development
- Account Management
- Adaptability
- Self-motivation
- Organization
- Attention to detail
- Data Entry
Timeline
Sorter
Focus Workforce Management
08.2024 - 12.2024
TurboTax Customer Service Representative
Foundever
02.2024 - 04.2024
Business Funding Specialist
Torro Funding
06.2021 - 01.2024
BDC/Internet Sales
Honda
06.2017 - 04.2021
Barista/Trainer
Starbucks
11.2016 - 05.2017
High School Diploma -
American Canyon High School
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