Melissa J Cornish
Mechanicsburg
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Escambia School District
09.2024 - 04.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Relationship Banker
Bank Of America
02.2019 - 08.2024
- Proactively managing risk in every business, product and service transaction leveraging available tools.
- Worked as a leader in absence of the Financial Center Manager giving teller overrides and assistance.
- Created referrals to generate sales for the bank.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, USA Patriot Act, Privacy Act, Community Reinvestment Act and OFAC.
- Worked with clients to address and respond to client and partnership management issues.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Paycheck Protection Program
Bank Of America
03.2020 - 03.2022
- Reviewed first and second time Paycheck Protection Program loan applications to ensure requirements were met as well as provided all required documentation.
- Validate that PPP4 application documentation supports the loan amount in accordance with the CARES ACT process.
- Experienced in ORCIT, EDR, Sharepoint and referencing Test Scripts.
- Proved successful working within tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Banking Relationship Specialist
ConnectOne Bank
10.2017 - 10.2018
- Responsible for deposit account initiation and management
- Perform service transactions for the branch including check orders, address/name changes, outbound wires, safe deposit box access, account maintenance and outbound client contact
- Served as a primary back-up to Client Service Manager for operational and service related functions such as investing in Certificate of Deposits, Commercial loans, Business Account opening and maintenance and planning for retirement
- Responsible for monthly branch audits
- Proactively assists clients via e-email
- Assists with Teller transactions over the phone or in branch accepting deposits, cashing checks, loan payments, ATM settlements, TCR settlements
- Copied, logged and scanned supporting documentation
- Executed stop payments and account transfers
- Audited Business Clients
- Set up Clients with Remote Deposit Capture Services,ACH Services and Business/Personal Online Banking Services
Teller I
Santander Bank
11.2016 - 10.2017
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, series e bonds; answering questions in person or on telephone; referring to other bank services.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions: maintaining supply of cash and currency.
- Complies with bank operations and security procedures by participating in all dual-control functions
- Auditing other tellers' currency; assisting in certification of proof.
- Worked at a single control Monmouth University location
Store Manager
Smoothie King
05.2015 - 05.2016
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Managed/trained 8-20+ employees, coordinating staff scheduling
- Plan and work to budgets, maximize profits and achieve sales targets
- Administered Payroll
- Organize stock and equipment, oversee building maintenance and security
- Implement promotional campaigns from corporate or creating my own promotional ideas I think would be beneficial
- Establish a relationship with the local community and make sure that my store was involved in community activities
- Implemented policy, procedures and ethics
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Completed profit and loss performance reports.
- Organized private mailbox system using mailbox manager software.
- Interviewed job candidates and made staffing decisions.
Bank Teller
TD Bank
09.2013 - 06.2015
- Processed Teller transactions for customers including deposit/withdrawals, loan payments, mortgage payments, processing sales of gift cards and cashiers checks
- Responsible for balancing cash drawers, night deposits and correcting discrepancies and making proper adjustments if necessary
- Recognizing referral opportunities and initiating conversations
- Engaging in conversation with customers regarding their current and future financial needs and educating customers about additional bank products and services
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.
- Maintained friendly and professional customer interactions.
Shift Supervisor
Smoothie King
08.2011 - 09.2013
- Worked with team members to improve performance and implement training updates
- Completed store opening and closing procedures, including setting up registers and checking products
- Responded to and resolved customer questions and concerns
- Knowledgeable in Proteins, Health Products and Supplements
- Able to operate a POS System
- Inform General Manager of all problems or unusual matters of significance
- Responsible for training new employees
- Verified cash drawer against the day’s receipts
- Verified all deliveries against invoices and completed shortage and overage reports.
- Inventoried and restocked items throughout day.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
Education
Bachelor of Science - CRJ-Homeland Security And Counter Terrorism
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma - undefined
Middletown High School North
Middletown, NJ2011
High School Diploma - undefined
Monmouth County Vocational School for Law Enforcement
West Long Branch, NJ2011
Skills
- Team leadership
- Extremely organized
- Skilled in Microsoft Office with focus in Excel
- Financial services
- Relationship building and management
- Adaptable
- Special education
- Critical Thinking
- Student engagement
- Special needs support
- Multi-subject instruction
- Positive reinforcement
Certification
- State Of Florida Substitute Teacher Certificate of Training
07/01/2024 through 06/30/2029
Life Experience
- Active Duty Military Spouse since 2017. Skilled in communicating with a diverse group of people and adapting to new surroundings.
- Experienced in Special Needs due to being a Special Needs parent since 2016.
Timeline
Substitute Teacher, K-12
Escambia School District
09.2024 - 04.2025
Paycheck Protection Program
Bank Of America
03.2020 - 03.2022
Relationship Banker
Bank Of America
02.2019 - 08.2024
Banking Relationship Specialist
ConnectOne Bank
10.2017 - 10.2018
Teller I
Santander Bank
11.2016 - 10.2017
Store Manager
Smoothie King
05.2015 - 05.2016
Bank Teller
TD Bank
09.2013 - 06.2015
Shift Supervisor
Smoothie King
08.2011 - 09.2013
High School Diploma - undefined
Middletown High School North
High School Diploma - undefined
Monmouth County Vocational School for Law Enforcement
Bachelor of Science - CRJ-Homeland Security And Counter Terrorism
Southern New Hampshire University
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