Melody Hepner
Erie
Summary
Resourceful professional with a versatile background in food preparation and customer service. Known for strong problem-solving skills and attention to detail, contributing to increased customer satisfaction and efficient operations.
Overview
21
21
years of professional experience
Work History
Sandwich Artist
Subway
Erie, PA
11.2025 - 02.2026
- Prepared fresh sandwiches and salads according to customer specifications.
- Maintained cleanliness of work area, adhering to food safety standards.
- Operated point-of-sale system for order processing and cash handling.
- Assisted customers in menu selection, providing product knowledge and recommendations.
- Stocked ingredients and supplies, ensuring availability for daily operations.
Cook
Parkhurst Dining
Erie, PA
07.2025 - 09.2025
- Prepared and cooked meals according to standardized recipes and dietary guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with team members to deliver timely meal service during peak hours.
- Followed food safety protocols to ensure compliance with health regulations.
- Adapted quickly to changing menu items, showcasing flexibility in cooking techniques.
- Supported senior chefs by learning new cooking methods and presentation styles.
Full Time Key Carrier
Dollar General
Bellefonte, PA
01.2024 - 09.2024
- Assisted in receiving and stocking inventory to maintain optimal product availability.
- Executed daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Supported store management in training new employees on operational best practices and safety protocols.
- Organized merchandise displays according to promotional guidelines to enhance customer engagement.
- Monitored sales floor activities to ensure excellent customer service and address inquiries promptly.
- Participated in inventory audits, contributing to accurate stock counts and loss prevention efforts.
- Collaborated with team members to streamline checkout processes, enhancing efficiency during peak hours.
- Implemented visual merchandising strategies that improved store presentation and attracted foot traffic.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
Head Cake Decorator
Walmart
State College, PA
06.2005 - 09.2023
- Led cake decoration team to enhance product presentation and customer satisfaction.
- Developed innovative cake designs, incorporating seasonal trends and customer preferences.
- Trained and mentored junior decorators to improve skill levels and efficiency in production.
- Collaborated with bakery management to optimize inventory and minimize waste of decorating supplies.
- Implemented quality control processes to ensure consistency in cake decoration standards.
- Streamlined workflow processes for cake assembly, reducing turnaround time for customer orders.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
- Managed material inventory and ordered new materials when needed.
- Fulfilled custom cake and decoration orders.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
Education
High School Diploma -
State College High
State College, PAVeterinary Technician - Animal Husbandry
Apollo College
Phoenix, AZ01-2004
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Food preparation
- Cash handling proficiency
- Multitasking and prioritizing
- Cash handling
- Customer satisfaction focus
- Attention to detail
- Cleaning and sanitizing
- Efficient work pace
- Money handling
- Equipment cleaning
- Menu memorization
- Guest service
- Taking and preparing orders
- Task prioritization
- Phone and online order processing
- Food service standards
- Order accuracy
- POS system operation
- Order management
- Creativity and innovation
Timeline
Sandwich Artist
Subway
11.2025 - 02.2026
Cook
Parkhurst Dining
07.2025 - 09.2025
Full Time Key Carrier
Dollar General
01.2024 - 09.2024
Head Cake Decorator
Walmart
06.2005 - 09.2023
High School Diploma -
State College High
Veterinary Technician - Animal Husbandry
Apollo College