Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Riggins

Philadelphia

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

School Security Officer

Philadelphia School District
08.2022 - Current
  • Enhanced school safety by performing regular patrols and monitoring security cameras.
  • Assisted administration in developing emergency response plans for various scenarios.
  • Conducted thorough investigations of incidents, leading to improved security measures.
  • Collaborated with local law enforcement agencies to maintain a secure school environment.
  • Utilized radio, telephone and 800MHz communications equipment to contact other on-campus personnel and external authorities.
  • Responded promptly to reported concerns or incidents, addressing issues effectively and efficiently.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Home Health Aide

Maxim Healthcare
07.2018 - Current
  • Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards

Administrative Staff /COVID-19 Tester

Docs Healthcare
08.2021 - 04.2022
  • Greet patients with professional, friendly demeanor.
  • Assist with patients registration process.
  • Check In patients in accordance with testing process and provide necessary paperwork.
  • Respect and maintain the confidentiality of information.
  • Support school leaders in tracking and filing COVID test consent forms.
  • Provide additional admin support as necessary

Operations Clerk 1/Lockbox Specialist

Wells Fargo Bank, N.A.
01.2017 - 10.2020

Performs general clerical operations tasks that are routine repetitive in nature.

  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Entry of miscellaneous customer information that included check dollars amounts and invoice data extracting lockbox payments
  • Verifying data on payments and accompany documents or processing according to a customer’s detail instructions

Sales Associate

Bloomingdale's
10.2015 - 09.2017

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products.

  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared large cash deposits with zero discrepancies.

Education

No Degree - Medical Office Assistance

Ashworth College
Norcross, GA

High School Diploma -

King Martin Luther High School
Philadelphia, PA
06.1985

Skills

  • Database and Client Management Systems
  • Task Prioritization
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Professional and Courteous
  • Meticulous Attention to Detail

Timeline

School Security Officer

Philadelphia School District
08.2022 - Current

Administrative Staff /COVID-19 Tester

Docs Healthcare
08.2021 - 04.2022

Home Health Aide

Maxim Healthcare
07.2018 - Current

Operations Clerk 1/Lockbox Specialist

Wells Fargo Bank, N.A.
01.2017 - 10.2020

Sales Associate

Bloomingdale's
10.2015 - 09.2017

No Degree - Medical Office Assistance

Ashworth College

High School Diploma -

King Martin Luther High School
Melody Riggins