Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Top Sales Agent
Languages
Timeline
Generic
Melvin Fager Jr.

Melvin Fager Jr.

Middletown

Summary

Funeral Preneed Sales Representative with over 30 years in customer service, recognized for consistently achieving top performer status at Golden Considerations. Expert in relationship building and active listening, I tailored solutions to meet unique client needs, enhancing satisfaction and driving sales growth. Proficient in CRM software for effective data management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Funeral Preneed Sales Representative

Golden Considerations
01.2011 - Current
  • Generated sales with a side of compassion and understanding techniques to sell arrangements.
  • Expanded customer base through relationship building.
  • Increased sales revenue by understanding the needs before meeting with the families.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Education

High School Diploma -

Chambersburg Area Senior High School
Chambersburg, PA
06-1984

Skills

  • I have worked in customer service my whole adult life Self employed for 30 years Owner of a printing business for 20 years
  • Customer relations has always been a big part of everything I have done and still do I enjoy being around people
  • Customer relationship building also has been a big part of my life Maintaining one a long term relationship and for immediate needs
  • Interpersonal communication skills have always been important in both my settings From gathering directions on print and design To planning a funeral
  • Active listening also has been a big part of both of my jobs Owning a business or selling, listening is a strong part of mine my of who I am
  • Data entry I feel is a must for any business I used CRM in my present job to keep track of sales and to keep good customer relations

Accomplishments

I have achieved top sales awards with Great Western Insurance company. Just about every year over the many years I have been selling.

Certification

  • Licensed Insurance Agent - 2011-Present

Top Sales Agent

I have reached to sales, meaning in the top ten nationally ten years over my time with the company. Winning many awards in the process.

Languages

English
Native or Bilingual

Timeline

Funeral Preneed Sales Representative

Golden Considerations
01.2011 - Current

High School Diploma -

Chambersburg Area Senior High School

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Melvin Fager Jr.