Meng Kong

• Assisted in fitting and adjusting eyewear to ensure optimal comfort and functionality.
• Performed routine maintenance on optical equipment to maintain operational efficiency.
• Educated customers on lens options, frames, and proper eyewear care techniques.
• Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
• Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
• Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Operate lab equipment to cut the lens for patient frame.
• Maintain lab equipment to ensure it function normally.

- Entering purchase order into the ERP software.
- Generated packing slip and commercial invoice for Fulfillment Department.
- Scheduled and planned shipment.
- Arranging meeting with the Fulfillment team to discuss about shipping issues and the upcoming
big order that the team need to prepare.
- Arranging meeting with customer to discuss upcoming big PO and the delivery date.
- Provide solutions and responding to all customer’s inquires and complaints.
- Coordinate with Sales, Engineering, Accounting and Fulfillment department to resolve service
issues and other order discrepancies which could negatively impact the customer
- Inventory management and reconciliation.
- Generated a sale forecast report or other special report for the manager.

- Compared samples to standards and specifications by performing detailed measurements and
tests.
- Produced thorough reports detailing findings and proposed recommendations.
- Performed visual and dimensional inspections on manufactured parts.
- Completed routine inspections of components and products to fulfill quality assurance
requirements.
- Noted results and entered data into Google Sheet to track and assess trends.
- Assisted with correcting systemic problems in order to eliminate errors.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Compiled inspection and test data in reports to document compliance with or deviations from
strict quality standards.
- Implemented quality control objectives to resolve production issues, optimize product reliability
and reduce costs.
- Provided quality support to ensure that products met quality standards and customer
requirements.
- Conducted daily performing tests on product samples and recorded results.
- Examined samples of raw materials from supplier before use in production.

- Accepted, processed and filled orders quickly and accurately.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or
pallets.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to
management.
- Assisted in the picking and loading process as required by business needs by efficiently picking
and assembling orders.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Picked products from designated locations using various tools and transferred to appropriate
areas for further processing.
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team
members.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.