Summary
Overview
Work History
Education
Skills
Timeline
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Mercury Straub

Danville

Summary

Dynamic and reliable professional with a strong background in customer engagement and store maintenance at Dunkin' Donuts. Proven ability to enhance customer satisfaction through exceptional service and effective merchandise display. Skilled in cash handling accuracy and committed to workplace safety, fostering a positive environment for both customers and team members.

Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.

As retail professional, equipped with valuable experience in customer service and store operations. Committed to teamwork and achieving results, consistently reliable and adaptable to changing needs. Proficient in inventory management and point-of-sale systems, with strong focus on communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Store Team Member

Dunkin' Donuts Franchising
02.2019 - Current
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.

Ride Operator

Knoebels Amusement Park
06.2024 - 08.2024
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Trained new ride operators on safety procedures and ride operations.
  • Enhanced guest engagement by incorporating interactive elements into ride instructions, making safety briefings more enjoyable.

Education

High School Diploma -

Danville Area High School
Danville, PA
06-2018

Skills

  • Cleanliness and hygiene
  • Workplace safety
  • Store maintenance
  • Reliability and punctuality
  • Stock replenishment
  • Cash handling accuracy
  • Customer engagement
  • Merchandise display

Timeline

Ride Operator

Knoebels Amusement Park
06.2024 - 08.2024

Store Team Member

Dunkin' Donuts Franchising
02.2019 - Current

High School Diploma -

Danville Area High School

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Mercury Straub