Merrilu Zulick
Chicora,PA
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
30
30
years of professional experience
Work History
Office Manager
Family Pathways
Butler, PA
08.2012 - 02.2026
- Improved office operations by implementing efficient scheduling and task management systems.
- Enhanced communication between departments through improved information sharing protocols.
- Managed supply inventory, ensuring timely procurement and reducing operational delays.
- Trained and mentored new staff, fostering a collaborative work environment and enhancing team productivity.
- Analyzed workflow processes, identifying opportunities for improvement to enhance overall efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed daily operations of medical office, ensuring efficient patient flow and optimal scheduling.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction.
- Established effective communication channels between medical staff and patients for improved service delivery.
- Assessed processes and procedures, complying with HIPAA regulations.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Medical Billing Manager
Dr. Richard Latuska
Butler, PA
02.1996 - 12.2011
- Oversaw billing operations, ensuring compliance with healthcare regulations and standards.
- Mentored staff on medical coding practices and billing procedures to enhance accuracy.
- Implemented process improvements that streamlined claims submission and reduced rejections.
- Led cross-functional teams in resolving complex billing disputes and patient inquiries.
- Reviewed billing problems, researched issues, and resolved concerns.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed multi-line phone system, ensuring efficient call routing and prompt customer service.
- Scheduled appointments and coordinated meetings, optimizing office calendar for maximum efficiency.
- Maintained organized front desk operations, enhancing workflow and reducing wait times for clients.
- Coordinated communication between departments to streamline workflow and improve response times.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
Education
Medical Assistant - Medical Assistant
Median School of Allied Health Careers
Pittsburgh02-1989
Skills
- Appointment Scheduling and Coordination of Appointments
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Clear oral/written communication
- Administrative support
- Document management
- Relationship building
- Medical terminology
- Patient records maintenance
Timeline
Office Manager
Family Pathways
08.2012 - 02.2026
Medical Billing Manager
Dr. Richard Latuska
02.1996 - 12.2011
Medical Assistant - Medical Assistant
Median School of Allied Health Careers