Metin Elezaj
Bryn Mawr
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enthusiastic Commercial Sales Manager with several years of dedicated corporate sales experience. Well-versed in sales forecasting and providing individual sales services for companies. Astute sales professional skilled at meeting and exceeding company sales goals. Top-performing Branch Sales Manager recognized to set territory sales records. Experienced managing teams of up to 20. Offering exceptional sales and negotiation skills.
Overview
15
15
years of professional experience
Work History
Waiter/Manager
Otto By Polpo
03.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Ensured food safety compliance by adhering to proper handling procedures .
Busser/Waiter
Phillipe
12.2019 - 03.2021
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Supported team members with additional tasks, promoting a positive work environment.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Waiter
La Fontana Del Mare
05.2019 - 10.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Phone Sales Representative
Auto1.it Albania
10.2018 - 05.2019
- Used car selling website specialized in bulk sales to vendors
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Nurtured long-lasting client relationships by offering personalized solutions for their needs.
- Streamlined the sales process with effective communication, resulting in quicker deal closures.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
Waiter
La Fontana Del Mare
05.2018 - 10.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Sales Manager
Digitalb Sh.a
09.2015 - 05.2018
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
Digitalb Sh.a
04.2014 - 09.2015
- Increased sales revenue by identifying and targeting high-potential clients
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Manager
Alb Contact Vodafone Italia
04.2013 - 04.2014
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Phone Sales Manager
Bt Group Fastweb Italia
07.2011 - 04.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Phone Sales Representative
BT Group Fatweb Italia
12.2010 - 07.2011
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Streamlined the sales process with effective communication, resulting in quicker deal closures.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Conducted market research to stay updated on industry trends, using insights to tailor sales pitches effectively.
- Developed persuasive presentations for prospective clients, showcasing product features and benefits compellingly.
- Attended regular training sessions to improve product knowledge and sharpen negotiation skills continuously.
Waiter
Heni Bar
05.2010 - 09.2010
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication Bar staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Heni Bar
05.2009 - 09.2009
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with bar staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor of Science - Bussines Managment
Mediterranean University of Tirana
Tirane Albania02.2019
Skills
- Order Management
- Customer Needs Assessment
- Product Sales
- Client Account Management
- Upselling
- Multi-Tasking Strength
- Conflict Resolution
- Complex Problem-Solving
- Relationship Building
- Problem-Solving
- Teamwork and Collaboration
- Client Service
Hobbies
Basketball fan, played in hi-school. San Antonio Spurs Fan
Eagles Fan
A.C Milan Fan
Spending time with my family.
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Full Professional
Spanish
Professional Working
Timeline
Waiter/Manager
Otto By Polpo
03.2021 - Current
Busser/Waiter
Phillipe
12.2019 - 03.2021
Waiter
La Fontana Del Mare
05.2019 - 10.2019
Phone Sales Representative
Auto1.it Albania
10.2018 - 05.2019
Waiter
La Fontana Del Mare
05.2018 - 10.2018
Sales Manager
Digitalb Sh.a
09.2015 - 05.2018
Sales Representative
Digitalb Sh.a
04.2014 - 09.2015
Sales Manager
Alb Contact Vodafone Italia
04.2013 - 04.2014
Phone Sales Manager
Bt Group Fastweb Italia
07.2011 - 04.2013
Phone Sales Representative
BT Group Fatweb Italia
12.2010 - 07.2011
Waiter
Heni Bar
05.2010 - 09.2010
Waiter
Heni Bar
05.2009 - 09.2009
Bachelor of Science - Bussines Managment
Mediterranean University of Tirana
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