Mia Haas
Reading
Summary
Personable and reliable, with strong ability to connect with customers and ensure positive dining experience. Familiar with food safety practices and adept at managing multiple orders efficiently. Dedicated to delivering high-quality service and contributing to smooth and timely operations.
Overview
2
2
years of professional experience
Work History
Take-Out Server
Red Lion Cafe
11.2024 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
Snack Bar Manager
Full Service Concessions
05.2023 - Current
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Collaborated with team members to ensure smooth operation of the snack bar during peak times.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Resolved customer complaints promptly and professionally, restoring trust in the service provided.
- Managed inventory levels, minimizing stock shortages and reducing waste.
- Consistently exceeded performance goals through effective time management skills, prioritizing tasks based on urgency.
Education
Nursing
East Carolina University
Greenville, NC01-2029
High School Diploma -
Nativity BVM
Pottsville, PA06-2025
Skills
- Excellent customer service
- Phone etiquette
- Food preparation
- Cleanliness standards
- Customer service
- Order accuracy
- Flexibility
- Goal oriented
- Payment processing
- Problem-solving
- Time management
- Attention to detail
Accomplishments
Published Poet of 2 Books
"You never knew me." and "No Rain, No Flowers"
Timeline
Take-Out Server
Red Lion Cafe
11.2024 - Current
Snack Bar Manager
Full Service Concessions
05.2023 - Current
Nursing
East Carolina University
High School Diploma -
Nativity BVM
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