Mia Kulikosky
Dunkin
Schuylkill Haven,PA
5
years of professional experience
Dynamic leader with a strong background in employee training and operational excellence. Known for adaptability and problem-solving skills, consistently achieving high service standards and contributing to a positive workplace culture. Organized and dependable candidate successful at managing multiple priorities.
Work History
Shift Leader
1 Year 9 Months- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained new team members on operational procedures and customer service techniques.
- Managed inventory levels, coordinating stock replenishment to meet demand.
- Implemented best practices for food safety and sanitation compliance.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Fostered a positive work environment, leading to higher employee morale and reduced turnover.
- Served as a reliable point of contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Dealt with POS drawers and money at night
- Worked closing shifts and closed the store successfully with all duties fulfilled for the night and had everything ready for opening shift.
Crew Member
2 Months- Provided excellent customer service during high-volume periods, ensuring satisfaction and repeat business.
- Handled cash transactions accurately, ensuring proper register operations and customer trust.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
Education
High School Diploma
- Completed AP course in Calculus and Pre calculus
- 3.4 GPA
- Art Club Member for 4 years
- Extracurricular Activities: Varsity Girls Volleyball
Skills
Shift leadership
Employee training
Operational consistency
Inventory counts
POS system operation
Time management
Multitasking
Adaptability
Analytical thinking
Problem-solving abilities
Organizational skills
Team motivation
Timeline
Shift Leader
Dunkin
2023.11 - 2025.08Read More
Crew Member
McDonald's
2020.08 - 2020.10Read More
Blue Mountain High School
High School Diploma
Read More