Mia Nuno
Bethlehem
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
4
4
years of professional experience
Work History
Shift Manager
Arby's
04.2025 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated staff schedules to optimize coverage and maintain service efficiency.
- Trained new team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Backline Closer
Arby’s
02.2023 - 04.2025
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Prepared food products in compliance with company recipes and guidelines
- Cleaned and restocked work areas, sanitized equipment and utensils.
Crew Member
Dunkin' Donuts
07.2021 - 10.2022
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Welcomed customers, highlighted specials or new items on menu, answered questions, and accepted orders and payments
- Greeted and interacted with new and regular customers
- Prepared beverage and food products in compliance with company recipes and guidelines
- Connected with customers and gave each person positive experience to promote long-term loyalty
- Cleaned and restocked work and dining areas, sanitized equipment and utensils.
Sales Associate
Goodwill
02.2022 - 07.2022
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Supported company mission and values through honesty, integrity, and high-quality performance
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Welcomed guests and offered quick assistance to handle diverse needs.
Education
Psychology
Northampton Community College
Bethlehem08-2026
High School Diploma - undefined
Liberty High School
Bethlehem06.2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Attention to detail
Timeline
Shift Manager
Arby's
04.2025 - Current
Backline Closer
Arby’s
02.2023 - 04.2025
Sales Associate
Goodwill
02.2022 - 07.2022
Crew Member
Dunkin' Donuts
07.2021 - 10.2022
High School Diploma - undefined
Liberty High School
Psychology
Northampton Community College