Medicare Account Representative
Mia Young
Select Medical
Finleyville
12
years of professional experience
I am a graduating University of Pittsburgh a Greensburg in December 2026. I am looking forward to expanding my knowledge and skills to better assist those in need, with the intention of uplifting others and improving their lives.
Work History
Research Assistant
1 Year 4 Months- Collaborated with Dr. Bryan McCarthy and Dr. Russ Phillips on PsyX Project to investigate emergence of Christian elements in psychedelic experiences, enhancing understanding of psychological and spiritual intersections.
- Recruited and scheduled 25+ participant interviews, showcasing strong organizational and communication skills to facilitate data collection.
- Conducted in-depth interviews, transcribed and cleaned raw data, and performed qualitative analysis of interview transcripts to identify thematic patterns.
- Contributed to data interpretation and reporting, aiding project mission to explore intersections between psychology and spirituality.
- Completed CITI Program certification in responsible conduct of research to ensure ethical compliance in human-subject research. Completed August 23, 2025, expiration date August 23, 2029
Teaching Assistant
4 Months- Supported Dr. Russ Phillips in teaching Understanding Your Client and Introduction to Psychopathology by clarifying assignment directions and reinforcing course material, enhancing student comprehension.
- Graded assignments using a standardized rubric and provided detailed feedback on student performance, identifying strengths and areas for improvement to guide skill development.
- Created an extra-credit assignment for Introduction to Psychopathology with a YouTube clip on schizophrenia symptoms and five structured questions to assess comprehension, promoting deeper understanding.
Medicare Account Representative
7 Years 9 Months- Ensured patient data confidentiality by adhering to HIPAA guidelines.
- Prepared Medicare claims with accurate data submission to providers.
- Complete service queues sent by clinics to perform account maintenance, contacting patients, attorneys, and providers.
- Research medical EOBs (Explanation of Benefits) to problem solve why a patient may be receiving an unexpected bill.
- Help other departments with large billing projects to meet company goals.
- Completing aging claims to reach providers, in turn decreasing number of uncompleted tasks company-wide.
Mail Clerk
- Practice HIPAA guidelines daily
- Organized patient information by health insurance providers to enhance data accessibility.
- Determined appropriate packaging for mail based on location and postage to ensure timely delivery.
- Accomplished tasks efficiently to support smooth operation of the team.
CSA - Customer Service Associate
11 Months- Assisted customers with returns and purchases while directing calls to relevant departments and managers to ensure timely resolution.
- Provided personalized customer service, helping customers efficiently locate desired products and services.
- Reviewed loan applications for accuracy and completeness at the customer service desk.
Team Member
2 Years 10 Months- Provided customer care, took orders, and ensured food preparation and safety standards.
- Managed cash transactions at point of sale.; including counting tills and securing deposits into the safe.
- Delivered friendly customer service at register, drive-thru, and dining areas.
- Prepared Blizzard Treats, cones, and food items following Dairy Queen standards.
- Operated point-of-sale system to process orders, payments, and order changes accurately.
Education
B.S. - Psychology, Minor in Criminal Justice
- Relevant Coursework: Psychopathology, Psychology of Personality, Minority Issues in Criminal Justice, Victimology, Delinquency and Juvenile Justice
- Dean's List: Spring 2025, Spring 2026
- GPA: 3.26
Skills
Research: Qualitative data analysis
IRB compliance
participant recruitment
transcript coding
Teaching & Instruction: Grading
curriculum support
student mentorship
assignment design
Technical: SPSS
Excel
Qualtrics
Medical billing and record keeping
Sales experience
Sales
Software navigation
Team collaboration
HIPAA knowledge
Medical billing
Customer service
Timeline
Research Assistant
Pitt Greensburg
08.2025 - 12.2026Read More
Teaching Assistant
Pitt Greensburg
08.2025 - 12.2025Read More
Medicare Account Representative
Select Medical
02.2019 - CurrentRead More
CSA - Customer Service Associate
Lowes
03.2018 - 02.2019Read More
Team Member
Dairy Queen
05.2015 - 03.2018Read More
Ringgold High School
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Mail Clerk
Select Medical
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University of Pittsburgh At Greensburg
B.S. from Psychology, Minor in Criminal Justice
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