Miayohnna Reddick
Aliquippa
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and payment processing. Proven ability to enhance customer satisfaction through effective relationship management and problem-solving skills. Recognized for maintaining organized environments and educating customers on promotions, contributing to a seamless shopping experience.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walmart
Monaca
07.2024 - Current
- Resolved customer complaints with professionalism and empathy.
- Educated customers on ongoing promotions and store policies.
- Greeted customers, delivering friendly service and support.
- Answered incoming phone calls regarding product availability and store locations.
- Maintained a clean checkout area by sweeping floors and emptying trash cans.
- Processed credit card, EBT, and gift certificate payments using electronic systems.
- Recommended and located products to fulfill customer needs.
Customer Service Advocate
Target
Monaca
10.2021 - 02.2024
- Ensured a clean and organized checkout area to enhance customer convenience.
- Processed payments for goods and services through cash register operation.
- Informed customers about in-store promotions and pricing specials to boost sales.
- Provided friendly customer service by greeting all customers upon entry.
- Collaborated with team members to manage peak store hours efficiently.
- Adhered to company policies on returns, exchanges, and refunds with accurate documentation.
Education
High School Diploma -
Aliquippa Jr Sr High
Aliquippa, PA06-2022
Skills
- Customer service and support
- Relationship management
- Problem solving and decision making
- Time management
- Attention to detail
- Conflict resolution
- Payment processing and point of sale operation
- Data entry and analysis
Languages
English
Native/ Bilingual
Timeline
Customer Service Cashier
Walmart
07.2024 - Current
Customer Service Advocate
Target
10.2021 - 02.2024
High School Diploma -
Aliquippa Jr Sr High