Micah Fisher
Philadelphia
Summary
Enthusiastic and dedicated college student with hands-on experience in hospitality and customer service. Skilled in managing guest interactions, handling inquiries, and providing exceptional service in fast-paced environments. Adept at problem-solving and maintaining a positive, professional demeanor. Eager to apply my interpersonal skills and strong work ethic to contribute to team success.
Overview
6
6
years of professional experience
Work History
Team Leader
AMC Theatres
10.2017 - 08.2021
- Greet customers in a friendly and professional manner, providing assistance as needed
- Ensure the theater is always clean and presentable, including sweeping, mopping, dusting, vacuuming, and cleaning restrooms
- Operate cash registers accurately and efficiently to process customer transactions
- Assist with ticket sales, concessions, and other duties as assigned by management.
Customer Service Associate
Home Depot
02.2021 - 03.2022
- Processed returns and placed orders in customer service
- Cashier
- Answer all customer inquiries
Hospitality Agent Overnight
Sonder
02.2021 - 05.2023
- Maintain housekeeping consumable supplies, linen, and terry
- Use mobile smartphone/applications/technology to communicate with the team and report progress
- Ensure lobbies, office spaces, guest hallways, fitness centers, elevators, public restrooms, parking garages, stairwells, loading docks and the back of the house areas are cleaned according to policy.
Front Desk Supervisor
The Windsor Suites Hotel Philadelphia
05.2023 - 02.2024
- Manage/Lead projects
- Promoting company policy.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Maintained an inventory of available rooms, rates and amenities.
- Managed check-ins and check-outs in a timely manner.
Education
Business
Cheyney University of Pennsylvania
Cheyney, PAEngineering Technology
Community College of Philadelphia
Philadelphia, PA05.2025
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Critical Thinking
- Project/Time management
- Customer Service
Timeline
Front Desk Supervisor
The Windsor Suites Hotel Philadelphia
05.2023 - 02.2024
Customer Service Associate
Home Depot
02.2021 - 03.2022
Hospitality Agent Overnight
Sonder
02.2021 - 05.2023
Team Leader
AMC Theatres
10.2017 - 08.2021
Business
Cheyney University of Pennsylvania
Engineering Technology
Community College of Philadelphia
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