Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah Fisher

Philadelphia

Summary

Enthusiastic and dedicated college student with hands-on experience in hospitality and customer service. Skilled in managing guest interactions, handling inquiries, and providing exceptional service in fast-paced environments. Adept at problem-solving and maintaining a positive, professional demeanor. Eager to apply my interpersonal skills and strong work ethic to contribute to team success.

Overview

10
10
years of professional experience

Work History

Team Leader

AMC Theatres
10.2015 - 08.2021
  • Greet customers in a friendly and professional manner, providing assistance as needed
  • Ensure the theater is always clean and presentable, including sweeping, mopping, dusting, vacuuming, and cleaning restrooms
  • Operate cash registers accurately and efficiently to process customer transactions
  • Assist with ticket sales, concessions, and other duties as assigned by management.

Overnight Security Officer

Philadelphia Business & Technology Center
04.2018 - 07.2021
  • Checked and verified photo identification prior to granting facility access.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Hospitality Agent Overnight

Sonder
02.2021 - 05.2023
  • Maintain housekeeping consumable supplies, linen, and terry
  • Use mobile smartphone/applications/technology to communicate with the team and report progress
  • Ensure lobbies, office spaces, guest hallways, fitness centers, elevators, public restrooms, parking garages, stairwells, loading docks and the back of the house areas are cleaned according to policy.

Customer Service Associate

Home Depot
02.2021 - 03.2022
  • Processed returns and placed orders in customer service
  • Cashier
  • Answer all customer inquiries

Front Desk Supervisor

The Windsor Suites Hotel Philadelphia
05.2023 - 02.2024
  • Manage/Lead projects
  • Promoting company policy.
  • Provided concierge services such as making restaurant reservations or providing directions to local attractions.
  • Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
  • Maintained an inventory of available rooms, rates and amenities.
  • Managed check-ins and check-outs in a timely manner.

Security Officer

Rivers Casino
12.2024 - Current
  • Cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Monitor and transport cash

Education

Business

Cheyney University of Pennsylvania
Cheyney, PA

Engineering Technology

Community College of Philadelphia
Philadelphia, PA
05.2025

Skills

  • Guest Relations
  • Time Management
  • Reservations Management
  • Problem-solving skills
  • Critical Thinking
  • Project/Time management
  • Customer Service

Timeline

Security Officer

Rivers Casino
12.2024 - Current

Front Desk Supervisor

The Windsor Suites Hotel Philadelphia
05.2023 - 02.2024

Hospitality Agent Overnight

Sonder
02.2021 - 05.2023

Customer Service Associate

Home Depot
02.2021 - 03.2022

Overnight Security Officer

Philadelphia Business & Technology Center
04.2018 - 07.2021

Team Leader

AMC Theatres
10.2015 - 08.2021

Business

Cheyney University of Pennsylvania

Engineering Technology

Community College of Philadelphia

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Micah Fisher