Micah Jean Pierre
Philadelphia,PA
Overview
2
2
years of professional experience
Work History
Front of Store Attendant
Target
08.2023 - Current
- Guest Advocate / Front of Store Attendant / Fulfillment / Cashier
- Gained excellent customer service skills, including communication, problem-solving and conflict resolution
- Developed positive customer relationships through friendly greetings and excellent service
Part-Time IT Support
University of Pennsylvania
06.2023 - 09.2023
- Diagnosed system problems and identified appropriate solutions
- Resolved incidents related to hardware, software applications or network connectivity issues
- Performed data backups on a regular basis to ensure data availability in case of any disaster recovery situation
- Monitored system performance and provided proactive maintenance services
Education
Bachelor of Science - Computer Engineering
Drexel University
Philadelphia, PA06-2029
Skills
- Languages: Java and Python
- Operation Systems: MacOS and Windows
- Diagnosing, repairing, and upgrading Computer Hardware
- Computer Hardware Design
- Technical Support
- Hardware Components
Honors And Awards
- A. J. Drexel Scholarship, Drexel University, Fall 2024 - Present
- NSF AIME Scholarship (Computer and Electrical Engineering Scholars), Drexel University, Fall 2024 - Present
- National Honors Society, George Washington Carver High School of Engineering and Science, Fall 2021 - Summer 2024
Timeline
Front of Store Attendant
Target
08.2023 - Current
Part-Time IT Support
University of Pennsylvania
06.2023 - 09.2023
Bachelor of Science - Computer Engineering
Drexel University
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