Micah Pinckney
Lansdale
Summary
Compassionate and detail-oriented professional with experience supporting patients and delivering high-quality service in healthcare-related environments. Skilled in patient communication, care coordination, and managing high-volume interactions while maintaining accuracy and empathy. Known for excellent communication, organization, and the ability to deliver empathetic, patient-centered service in fast-paced environments. Committed to improving patient experiences by providing clear guidance, resolving concerns, and ensuring a smooth care process.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Care Coordinator
RightMove Health
01.2025 - Current
- Maintained accurate and detailed documentation of patient interactions, follow ups, and outcomes within electronic health records (EHR)
- Collected and tracked patient-reported outcomes and engagement data to support clinical decisions and reporting
- Ensured compliance with healthcare standards, workflows, and quality guidelines in a value-based care environment
- Provided ongoing patient support throughout the episode of care, ensuring a smooth, informed, and patient-centered experience
- Conducted proactive follow-up outreach to improve patient engagement, adherence, and continuity of care
- Utilized coaching techniques such as goal setting and accountability check-ins to support patient adherence to care plans
- Communicated complex care instructions in clear, patient-friendly language to improve understanding and outcomes
- Collaborated closely with interdisciplinary care teams to ensure coordinated and high quality patient care
- Escalated patient concerns, changes in condition, and clinical questions to appropriate healthcare providers when necessary
Patient Service Specialist
NovaCare Rehabilitation
Drexel Hill
07.2022 - 12.2024
- Greeted and registered patients, providing clear information on visit expectations and next steps
- Scheduled and coordinated patient appointments both in person and over the phone
- Served as a primary point of contact for patients, delivering excellent customer service and addressing questions or concerns
- Verified insurance coverage, obtained prior authorizations, and ensured accurate payer approvals
- Maintained and updated patient records, ensuring all information was complete and compliant
- Collaborated with internal teams to support operations and improve patient satisfaction
- Managed multiple tasks in a fast-paced environment while maintaining professionalism and attention to detail
Direct Support Professional
Woods Services
Langhorne
03.2020 - 07.2022
- Coordinated daily care activities, appointments, and support services based on individualized care plans
- Monitored and documented client health, behaviors, and progress, ensuring accurate and timely reporting
- Handled sensitive situations with empathy and professionalism, using de-escalation techniques when needed
- Managed multiple responsibilities simultaneously while maintaining attention to detail and client safety
- Collaborated with healthcare teams and case managers to support care plans and improve overall outcomes
- Supported clients with activities of daily living (ADLs), including personal care and mobility assistance
- Provided compassionate, patient-centered care while promoting independence and dignity
Education
Bachelor's Degree - Psychology
University of Phoenix-Online Campus
04.2026 - 04.2026
High School Diploma -
North Penn High School
Lansdale, PA 08.2018 - 06.2022
Skills
- HIPAA Compliance & Confidentiality
- Remote Communication (Phone/Email)
- Attention To Detail
- Insurance Verification & Authorization
- Patient Intake & Onboarding
- Conflict Resolution & Deescalation
- Electronic Health Records (EHR)
- Documentation
- High-Volume Call Handling
- Care Plan Support & Adherence
- Patient Communication & Education
- Data Entry & Record Management
- Empathy & Compassionate Care
- Patient Advocacy
- Time Management
- Rehabilitation Programs
Certification
Driver's License
Languages
English, Expert
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Bachelor's Degree - Psychology
University of Phoenix-Online Campus
04.2026 - 04.2026
Care Coordinator
RightMove Health
01.2025 - Current
Patient Service Specialist
NovaCare Rehabilitation
07.2022 - 12.2024
Direct Support Professional
Woods Services
03.2020 - 07.2022
High School Diploma -
North Penn High School
08.2018 - 06.2022