Micayla Marks

As a Financial Systems Analyst, I provide comprehensive technical support and strategic insight for the university’s financial systems, including Workday, Banner, Blackbaud, and others. I specialize in system development, upgrades, reporting, data integration, and process optimization to meet the evolving needs of the Finance Office and campus community.

With a strong focus on cross-system data integrity, security, and reporting accuracy, I collaborate with IT and functional teams to enhance financial operations and ensure smooth, efficient workflows. I also lead efforts in documentation, testing, change management, and support timely, data-driven decision-making across the university.

As a Systems Analyst at UPMC, I support the development and maintenance of the MyUPMC and MyChart patient portals, delivering analytical and programming expertise to enhance the digital patient experience. I translate complex business needs into custom-built web services and serve as a key liaison between technical teams and operational leadership.

My role includes providing second-level support for patient-facing issues, ensuring high-quality, reliable service. I also maintain a strong understanding of EpicCare workflows, conduct end-to-end testing to validate solutions, and ensure alignment with initial business requirements to support safe and effective clinical operations.

As an Ambulatory eRecord System Coordinator at UPMC, I played a key role in the implementation and ongoing support of EpicCare across the Susquehanna region. I provided on-site go-live support to ambulatory practices, working closely with EpicCare analysts to ensure system builds reflected departmental workflows and clinical needs.

In addition to technical collaboration, I supported end-user success by facilitating EpicCare training sessions for providers, nurses, and administrative staff. I also resolved user issues efficiently through our ticketing system, Cherwell, ensuring timely and effective support to maintain operational continuity and user satisfaction.