Michael Auer
Scranton,PA
Summary
Organized Network Maintenance Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Maintenance Technician
Comcast
Duryea, PA
08.2021 - Current
- Participated in emergency response plans development considering potential threats that could impact network stability.
- Assisted in the planning and execution of the GEX project, with a focus on the planning and coordination of node cuts. This involved evaluating project requirements, scheduling tasks, collaborating with cross-functional teams, and ensuring that node cuts were executed efficiently and on time to meet project milestones. Managed timelines, resources, and troubleshooting during the process to ensure smooth project delivery.
- Enhanced network performance through diligent troubleshooting and analysis of intricate technical issues.
- Trained new technicians on best practices for network maintenance and troubleshooting techniques, fostering professional growth within the team.
Residential Cable Technician
Comcast
Duryea, Pennsylvania
06.2018 - 08.2021
- Delivered improved system performance by meticulously evaluating client needs and implementing tailored solutions.
- Reduced repeat service calls by accurately diagnosing issues during initial appointments and implementing effective solutions.
- Ensured timely service delivery by effectively managing daily work schedules and prioritizing tasks.
- Maintained excellent client relations, providing clear explanations of technical procedures and addressing concerns.
Front End Supervisor
Price Chopper
04.2016 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Associate of Applied Science - Electrical Construction
Johnson College
Scranton, PA 01.2016 - 05.2018
Skills
Teamwork and collaboration
Willing to learn
Safety-oriented mindset
Organizational growth
Troubleshooting skills
Time management
Performance management
Staff development
Accomplishments
- Competed in CommTech Jeopardy, where I showed my knowledge of communications technology by answering tough questions quickly. The experience helped me improve my ability to think on my feet and boosted my understanding of key tech topics in the industry.
- Successfully completed an accelerated leadership program, gaining valuable skills in team management, strategic decision-making, and communication. The program enhanced my ability to lead effectively in fast-paced environments and provided practical tools for driving results and inspiring teams.
Timeline
Maintenance Technician
Comcast
08.2021 - Current
Residential Cable Technician
Comcast
06.2018 - 08.2021
Front End Supervisor
Price Chopper
04.2016 - 01.2018
Associate of Applied Science - Electrical Construction
Johnson College
01.2016 - 05.2018
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