Michael Butler
York
Summary
Highly skilled service center professional with strong background in optimizing operations and enhancing customer satisfaction. Known for fostering team collaboration and adapting to changing needs to meet organizational goals. Expertise includes staff management, process improvement, and conflict resolution. Reliable and results-driven with focus on achieving impactful outcomes.
Overview
23
23
years of professional experience
Work History
Assistant Service Center Manager
XPO
01.2025 - Current
- Assisted in marketing initiatives aimed at increasing the visibility of the service center within its target market area.
- Contributed to revenue growth through cross-selling additional products/services when appropriate without compromising customer trust.
- Monitored competitive landscape staying informed about industry trends thus enabling strategic decision-making processes.
- Reduced employee turnover by creating a positive work environment, fostering teamwork, and offering growth opportunities within the company.
- Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
- Maintained high standards of customer service through continuous staff coaching and development efforts.
- Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.
- Ensured smooth running of the service center by overseeing staff schedules, delegating duties, and monitoring performance.
- Increased team productivity by implementing effective training programs and performance evaluations.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Operations Manager
Estes-Express
07.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Old Dominion Freight
08.2002 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Science - Computer Networking
ITT Technical Institute
04.2001
Skills
- Scheduling coordination
- Operations management
- Staff training
- Workplace safety
- Compliance management
- Employee engagement
- Operational excellence
- Safety trained
- Sales planning
- Teamwork
- Multitasking Abilities
- Reliability
- Effective communication
- Verbal and written communication
Timeline
Assistant Service Center Manager
XPO
01.2025 - Current
Operations Manager
Estes-Express
07.2019 - Current
Assistant Manager
Old Dominion Freight
08.2002 - 06.2019
Associate of Science - Computer Networking
ITT Technical Institute
Similar Profiles
Jesse BlissJesse Bliss
Driver Sales Representative at XPODriver Sales Representative at XPO
Chance GlavinChance Glavin
Freight Operations Supervisor at XPOFreight Operations Supervisor at XPO
LaTasha ClaytonLaTasha Clayton
Dockworker at XPODockworker at XPO