Michael C. Ludena
McAdoo
Summary
Challenging position in a growth-oriented organization where Administrative skills will be of a great asset and will add value.
Overview
9
9
years of professional experience
Work History
Driver
Colours
Hazleton, PA
11.2025 - Current
- Navigated complex routes using GPS technology to optimize delivery efficiency.
- Operated delivery vehicles safely and efficiently to meet scheduled timelines.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with logistics teams to streamline delivery processes and reduce delays.
Driver
Amazon
Hazleton, P.A
03.2022 - 09.2025
- Navigated delivery routes efficiently, ensuring timely arrival of packages.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed inventory tracking, verifying accuracy of delivered items against orders.
Office Helper/Dispatcher
Lincoln Taxi Transportation, LLC
Hazleton, P.A
09.2019 - 07.2022
- Coordinated work schedules for train crew and individual workers to ensure timely operations.
- Executed daily operations of drivers
- Logged workers' names on assignment sheet for each trip according to seniority to maintain fair distribution of assignments.
- Notified workers of assignments.
- Maintained comprehensive records of all service calls to support operational efficiency.
- Conducted thorough cleaning of office space and equipment to maintain a tidy work environment.
- Organized office supplies and maintained inventory for efficient operations.
- Managed scheduling for drivers, optimizing routes and reducing wait times.
Customer Service
Altice Usa (optimum)
Newark, N.J
11.2017 - 02.2019
- Assisted customers with cable box setup and troubleshooting
- Breaking down their bill and helping them understand the charges
- Explained bill details to enhance customer understanding of charges
- Shipped remotes to customers promptly and modems and routers when needed
- Provided outstanding customer service by addressing visitor needs promptly.
Education
High School -
North Bergen High School
Bergen, N.J01-2010
Skills
- Route navigation
- Ability to multi-task & prioritize without supervision
- Workflow management
- Administrative support
- Customer service and Hospitality experience Staff supervisory experience and reliable
- Organizational skills
- Computer knowledge base, Strong people skills and Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Driver
Colours
11.2025 - Current
Driver
Amazon
03.2022 - 09.2025
Office Helper/Dispatcher
Lincoln Taxi Transportation, LLC
09.2019 - 07.2022
Customer Service
Altice Usa (optimum)
11.2017 - 02.2019
High School -
North Bergen High School