Michael Elbert
Stroudsburg
Summary
Experienced Telecommunications professional with strong background in designing and implementing innovative solutions. Adept in technical Fios product knowledge and workflow coordination. Spearheaded Fios data network development, enhancing project efficiency significantly. Excelled in creating impactful telecommunications training, and led operational readiness with a keen focus on customer satisfaction. Expertise in marrying hard skills with soft skills to drive front-line success. Skilled in project management, systems integration, and advanced problem-solving. Known for fostering team collaboration and adaptability, ensuring seamless project execution and results. Reliable and focused on driving technical excellence and organizational success.
Overview
27
27
years of professional experience
Work History
Principal Engineer
Verizon
10.1997 - Current
- Established best practices in Fios data network product development, resulting in increased efficiency and consistency across projects.
- Develop requirements, process documents, and related materials to ensure project success.
- Create and distribute telecommunications training materials, including leading in person learning.
- Develop product operational readiness testing documentation, execute testing and track defects to resolution.
Education
Bachelor of Arts - Business Administration
Moravian University
Bethlehem, PA12.2025
Skills
- Technical Product Knowledge
- Workflow Coordination
- Training and Process Documentation Development
- Customer and Front Line Focus
Timeline
Principal Engineer
Verizon
10.1997 - Current
Bachelor of Arts - Business Administration
Moravian University
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