Michael Elbert

Directed complex, cross-functional technical projects supporting enterprise technology initiatives.

Delivered strategic leadership across engineering, operations, and business stakeholders for alignment of scope and schedule.

Developed project plans, risk mitigation strategies, and performance metrics to ensure on-time, budget-compliant delivery.

Served as trusted advisor to senior leadership by translating technical requirements into actionable insights.

Implemented continuous improvement initiatives that enhanced operational efficiency and service reliability.

Supported Ethernet and network product portfolios through effective program management and marketing alignment.

Collaborated with engineering, sales, and operations teams to ensure successful product launches.

Developed internal and customer-facing documentation to enhance product adoption and positioning.

Analyzed market requirements and customer feedback to guide product enhancements and strategy.

Provided technical and process support for customer-facing service operations.

Managed incident response, root cause analysis, and corrective action strategies.

Collaborated with internal teams to minimize recurring issues and enhance customer experience.

Directed front-line operational teams to enhance customer response and service assurance.

Managed staffing, performance metrics, and employee development for optimal team performance.

Implemented workflow and process improvements, reducing response times and elevating service quality.

Managed enterprise data and voice services as Network Service Manager.

Coordinated maintenance and incident management alongside vendor engagement.

Ensured network reliability while adhering to operational standards.

Supported installation, maintenance, and troubleshooting of network infrastructure.

Delivered field-level technical support for enterprise customers.

Monitored compliance with technical and safety standards.

Facilitated operations of telecommunications infrastructure efficiently.