Michael Ellin
Belle Vernon
Summary
Dynamic Division Manager with a proven track record in enhancing operational efficiency and patient satisfaction. Expertise in strategic decision-making, process improvements, and team development to drive organizational success.
Overview
32
32
years of professional experience
Work History
Division Manager
Lappen Eye Care
Pittsburgh, PA
12.2024 - 05.2026
- Managed daily operations to ensure efficient patient flow and satisfaction.
- Developed training programs for staff to enhance service delivery and operational excellence.
- Implemented process improvements to streamline scheduling and reduce wait times.
- Supervised team performance, fostering a collaborative environment to achieve departmental goals.
- Coordinated with medical professionals to optimize treatment plans and patient care protocols.
- Analyzed operational data to identify trends and inform strategic decisions for resource allocation.
- Maintained compliance with healthcare regulations, ensuring quality standards across the division.
- Led initiatives to enhance patient engagement through effective communication strategies and outreach programs.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Supervised daily planning, coordination and administration for division operations.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Oversaw budget management, ensuring optimal allocation of resources and cost reduction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Manager
Americas Best Contacts And Eyeclasses
West Mifflin, PA
03.1994 - 12.2024
- Led team in delivering exceptional customer service and enhancing patient experiences.
- Streamlined inventory management processes to improve operational efficiency and reduce costs.
- Developed strategies to optimize sales performance and increase revenue within the retail space.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Oversaw scheduling and staffing to ensure adequate coverage and meet business demands effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Monessen High School
Monessen, PA06-1981
Skills
- Staff training and development
- Customer relationship development
- Operations management
- Inventory control
- Sales management
- Financial administration
- Profit and loss statements
- Profit and loss analysis
- Positive attitude
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Organizational skills
- Effective communication
- Decision-making
- Scheduling and coordinating
Timeline
Division Manager
Lappen Eye Care
12.2024 - 05.2026
Manager
Americas Best Contacts And Eyeclasses
03.1994 - 12.2024
High School Diploma -
Monessen High School