Michael Figurski
Fairview
Summary
Strategic leader with over 20 years in financial services, specializing in sales leadership and client relationship management. Expertise in driving revenue growth, managing operations, and enhancing customer experiences. Demonstrated success in staff development and performance management. Ready to apply leadership and financial acumen in a Bank Branch Manager role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
President
R.H. Rutkowski Insurance, Inc.
Erie
12.2020 - 11.2024
- Led, coached, and developed a team of agents to consistently meet and exceed sales and performance goals
- Developed strategic growth plans that enhanced revenue through client acquisition and cross-selling of financial products
- Directed daily operations of insurance agency, overseeing sales, service, and administrative functions to optimize performance
- Managed client portfolios to maintain high retention rates and foster long-term relationships
- Conducted financial needs assessments and recommended tailored insurance and financial solutions
- Analyzed performance metrics and implemented targeted process improvements to streamline operations and boost profitability
- Oversaw compliance with industry regulations, policies, and internal procedures
- Handled escalated customer concerns, delivering effective resolutions and maintaining client satisfaction
Office Manager
R.H. Rutkowski Insurance, Inc.
Erie
02.2018 - 12.2021
- Managed day-to-day office operations, optimizing staffing, scheduling, and workflow for efficiency
- Monitored operational efficiency and implemented process improvements to enhance workflow
- Recruited, trained, and mentored new employees, enhancing team collaboration and service delivery
- Delivered exceptional customer service by resolving client issues and building long-term relationships
- Supported sales initiatives by identifying customer needs and providing tailored product recommendations
- Maintained compliance with company policies and regulatory requirements
Licensed Insurance Agent (Life & P&C)
R.H. Rutkowski Insurance, Inc.
Erie
07.2013 - 02.2018
- Consistently exceeded sales targets for new policies and account growth
- Generated new business by prospecting, leveraging referrals, and building relationships to expand client base
- Assessed clients' financial needs and recommended tailored insurance and protection solutions
- Educated clients on coverage options, improving their understanding and satisfaction with insurance solutions
- Trained and onboarded new agents, strengthening team capabilities and ensuring consistent service delivery
Customer Service Representative / P&C Agent
R.H. Rutkowski Insurance, Inc.
Erie
01.2008 - 07.2013
- Delivered high-quality customer service by handling inquiries, processing transactions, and resolving customer issues, contributing to enhanced customer satisfaction
- Built strong client relationships, resulting in increased retention rates and fostering customer loyalty
- Processed payments, explained billing procedures, and ensured accurate account management
- Identified opportunities to upsell and cross-sell services, contributing to revenue growth
Education
GED -
PA Department of Education
Erie, PASkills
- Sales & Revenue Growth
- Business development
- Strategic Partnerships
- Financial strategy
- Market Analysis
- Operational Efficiency
- Regulatory Compliance
- Team leadership
- Customer Relationship Management
- Strategic Negotiation
- Branch management
Certification
- Property & Casualty License, PA
- Life, Accident & Health License, PA
Accomplishments
- Contributed to agency achieving 24 consecutive years of Founders Award recognition
- Maintained 94%+ customer retention through relationship-focused service
- Multiple annual sales and performance award recipient
- Participated in community fundraising efforts raising $60,000 for local initiatives
Professional Development
Extensive continuing education in risk management, annuities, and insurance products (2016–2023)
References
Available upon request
Timeline
President
R.H. Rutkowski Insurance, Inc.
12.2020 - 11.2024
Office Manager
R.H. Rutkowski Insurance, Inc.
02.2018 - 12.2021
Licensed Insurance Agent (Life & P&C)
R.H. Rutkowski Insurance, Inc.
07.2013 - 02.2018
Customer Service Representative / P&C Agent
R.H. Rutkowski Insurance, Inc.
01.2008 - 07.2013
GED -
PA Department of Education