Michael Frisby
Philadelphia
Summary
Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Forward-thinking Professional with extensive knowledge of Food Service Industry. Dedicated to efficient conflict resolution and excellent services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Operations Manager
Brightside Clean Pros
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Maintenance Supervisor
Total Maintenance Management
03.2023 - 03.2024
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised [Number] employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Operations Manager
Shift Logistics
11.2021 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Owner/Operator
M.F. Produce Distribution LLC
01.2012 - 11.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
- Founded and managed Produce business, growing revenue to $1,000,000 in first year.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Improved records management systems for leases and contracts to boost renewals timeliness.
Operations Supervisor
H.C. & Son Produce Inc
10.2010 - 01.2012
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Monitored supply chain and managed logistics functions for company.
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Supervised 25 employees on day shift, overseeing efficiency of Operations and Deliveries.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Supervised daily operations of multi-million dollar Wholesale distribution operation.
- Scheduled employees for work shifts, taking into account customer traffic and employee strengths.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Monitored over 25 employees' day-to-day activities and made plans to rectify issues resulting in effective work place.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Drafted invoices for completed work.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Collaborated with assistant managers to open and close office, handle large transactions and manage inventory.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Appraised inventory levels every day and ordered new merchandise to keep quantities well-stocked.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed daily operations of Distribution organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Education
No Degree - Real Estate
Temple University
Philadelphia, PA01.2008
Carpentry - Carpentry
Orleans Technical Institute
Philadelphia, PA01.2007
High School Diploma -
Penn Wood High School
Lansdowne, PA06.2004
Carpentry - Carpentry/ Electrical
Orleans Technical Institute
Philadelphia, PA01.2009
Skills
- Annual Planning
- Integrity and Transparency
- Executive Leadership
- Employee Motivation and Performance
- Operational Analysis
- Industry Expertise
- Change and Growth Management
- Leadership and People Development
- Strategic Planning
- Inventory Optimization
- Supplier Relations
- Sales Growth
Timeline
Operations Manager
Brightside Clean Pros
03.2024 - Current
Maintenance Supervisor
Total Maintenance Management
03.2023 - 03.2024
Operations Manager
Shift Logistics
11.2021 - 03.2023
Owner/Operator
M.F. Produce Distribution LLC
01.2012 - 11.2021
Operations Supervisor
H.C. & Son Produce Inc
10.2010 - 01.2012
No Degree - Real Estate
Temple University
Carpentry - Carpentry
Orleans Technical Institute
High School Diploma -
Penn Wood High School
Carpentry - Carpentry/ Electrical
Orleans Technical Institute
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