Michael Giovengo
Pittsburgh
Summary
Dynamic operations leader with over 20 years of Transportation, excelling in logistics management and team development. Proven track record in optimizing performance metrics and enhancing service delivery. Strong communicator and problem-solver, adept at leveraging data-driven strategies to drive efficiency and foster collaboration across diverse teams.
Overview
20
20
years of professional experience
Work History
Manager – Transportation
Krise Transportation
Penn Hills
09.2024 - Current
- Lead all aspects of operations: routing, dispatch, safety, training, maintenance, and administration.
- Managed budgets, monitored KPIs, and reported results accurately and transparently to drive operational success.
- Championed recruiting and retention by maintaining route coverage and building a robust talent pipeline.
- Inspire and coach your team: conduct regular check-ins, deliver feedback, and build strong development plans.
- Partner with school districts: ensure satisfaction, solve problems, and grow the relationship.
- Represented company at school board meetings and community events, shaping public perception and strengthening community ties.
- A strong communicator and people-first leader who holds others accountable with fairness and consistency.
- 5+ years of operations leadership experience-bonus if it's in student transportation or a fast-moving service industry.
- Problem-solver who doesn't wait for answers-you seek them out, fix what's broken, and keep improving.
- Comfortable rolling up your sleeves in a terminal, riding along on a route, or presenting at a school board meeting.
- Mission-Driven Impact - You're not just moving buses; you're safely transporting thousands of students every day.
- People-Focused Culture - We support our teams with training, tools, and a leadership team that has your back.
- Maintained bus driver credentials and remained ready to drive on short notice.
General Manager – Pharmaceutical
Capstone Logistics
Pittsburgh
09.2024 - 10.2025
- Oversee the end-to-end logistics operations for a high-volume pharmacy distribution center, managing a team of 25+ staff and couriers.
- Coordinate and negotiate with suppliers, vendors, and freight carriers to ensure cost-effective and timely delivery of goods.
- Developed and implemented strategies to reduce transportation costs and enhance on-time delivery.
- Monitored and reported on key performance indicators (KPIs), including inventory turnover, lead times, and transportation expenses, to track operational efficiency.
- Managed logistics team performance through KPIs, ensuring compliance with budget, service level agreements (SLAs), and safety protocols.
- P&L management with oversight.
- Train and mentor staff on operational best practices, safety protocols, and customer service standards.
- Collaborate with cross-functional teams, including procurement and customer service, to resolve any supply chain or logistical issues.
General Manager
Werner Final Mile Logistics (3PL Williams Sonoma)
Pittsburgh
08.2022 - 09.2024
- Maintains inventory accuracy by ensuring that accurate cycle counts are performed, scan receiving, and fulfillment processes are completed, manages online order fulfillment process.
- Oversaw shipping and receiving processes, ensuring accuracy in handling all purchase orders, transfer orders, and product movements within the facility.
- Trained and coached team to minimize product damages and employee accidents; assessed damaged inventory for salability and ensured proper disposal of confirmed damage.
- Assists in managing the overall customer experience, including online customer reviews; primary owner of the delivery, and customer pickup, experiences.
- Drive metric goals to meet or exceed in Handheld compliance and Completion Rate exceeding customer service score of 98.5%.
- Full accountability for minimizing shrink & damage expense by maintaining strong operational processes and asset protection controls in the facility.
- Managed delivery team to ensure compliance with company processes, proper staffing, adherence to delivery regulations, vehicle and driver certification, and optimization of delivery services.
- Manages the warehouse team to ensure proper staffing, achievement of labor plan, execution of backroom standards, support for sales staff and efficiency of the warehouse operations.
Supply Chain Manager
Current Health (Best Buy Company)
Pittsburgh
10.2021 - 07.2022
- Facilitated communication among 3PL distribution, operations, customer services, technical support, sales, and purchasing to enhance service levels.
- To oversee the day-to-day management of 3rd party partners ensuring efficient execution of services and on time delivery to our customer requirements.
- Coordinated logistics providers to ensure timely movement of shipments and effective planning and maintenance of inventory for finished goods and supporting materials.
- Managed and prepared relevant shipping documentations and arranged transportation schedules.
- Be the conduit for customer and internal requests for logistics support within the region to ensure logistics partners have up to date documentation to enable efficient execution of value –add services.
- Developed streamlined processes to improve supply chain efficiency and organization.
- Provide logistics support for field returns (RMA) and other quality failures requiring replacement and returns. Making special shipping arrangements as necessary tracking and resolving shipping and product errors.
- Develop and maintain working tools to enable nimble change management.
- Prepare and publish regular KPI and management reports.
- Participate or lead on special projects from a logistics perspective.
General Manager
Amazon 3PL (Trego-Dugan Aviation)
Pittsburgh
03.2021 - 09.2021
- Manage Ops Manager and manager on Duty to their fullest potential leading 50+ agents per shift.
- Scheduled and trained agents, leads, and managers to meet customer commitments and optimize production for 2-3 daily flights of B737 and B767.
- Lead the hiring, onboarding, and training process.
- Aircraft departures met at 98% or better while being loaded safely while superseding safety and accident guidelines.
- Developed optimal flow of warehouse and established safety and operational S.O.P.s for warehouse, ramp, and operations.
- Created and Setup production shifts for optimal output.
- Managed P&L and payroll processes using ADP workforce management.
General Manager
eCommerce Last-Mile Delivery (Lasership)
Pittsburgh
06.2018 - 03.2021
- Optimized logistics and distribution operations through collaboration with 70+ prominent clients, enhancing service delivery and client satisfaction.
- Monitor P&L costs while maximizing marketing strategy to boost eCommerce productivity and profitable operation.
- Negotiated contracts with outside vendors and in-house independent contractors, ensuring alignment with company standards and client expectations.
Operations Transportation Supervisor
Iron Mountain
Pittsburgh
01.2009 - 06.2018
- Championed service delivery in record management, storage strategy, data processing, and secure shredding to fulfill customer needs across healthcare, government, law, and business sectors.
- Oversaw transportation department operations, managing budget control, third-party vendor relations, payroll, and staffing coverage for special projects, uniforms, vehicle accidents, and preventive maintenance.
- Tracked dockworkers' and drivers' activities in RF environment per safety procedures and DOT standards, utilizing Roadnet, 20/20, and TRP software to troubleshoot operational issues.
Transportation Supervisor
Ok Grocery Co./Talon Logistics
Pittsburgh
08.2007 - 09.2009
- Regulated dockworkers and drivers’ activities in an RF environment using inventory management systems and Manhattan software, ensuring compliance with safety procedures and DOT regulations.
- Coordinated transportation of materials or products to storage areas, warehouses, or production departments, ensuring timely delivery and operational continuity.
- Managed cross-dock and seasonal product budget, forecasting materials needed for special projects and warehouse operations to maintain seamless business flow.
Air Traffic Controller
Federal Aviation Administration
Houston
05.2006 - 02.2007
- Defined separation zones between aircraft, protected areas, military zones, restricted areas, mountainous terrain, and other hazardous areas while orchestrating the safe movement of air traffic between control centers.
- Coordinated flight paths to ensure safe and efficient air traffic operations.
- Monitored radar systems to track aircraft positions and movements.
- Communicated clear instructions to pilots for takeoffs and landings.
Education
Associate of Science - Aviation Management & Air Traffic Control
MIAMI DADE COLLEGE
Miami, FL01-2005
Bachelor of Science - Administration of Justice
POINT PARK COLLEGE
Pittsburgh, PA01-2001
Skills
- Operations Management
- ECommerce Administration
- B2B
- B2C
- Manhattan RF
- DataTrac
- Traversa
- Safekeeper
- Roadnet
- Telemetric
- Smith Systems
- Omnitracs
- Paycom
- Scout
- Synovia GPS
- Leadership
- Collaboration
- Teams
- Sharepoint
- MS Office Suite
- Eli
- EOS
- Bytecurve
Timeline
Manager – Transportation
Krise Transportation
09.2024 - Current
General Manager – Pharmaceutical
Capstone Logistics
09.2024 - 10.2025
General Manager
Werner Final Mile Logistics (3PL Williams Sonoma)
08.2022 - 09.2024
Supply Chain Manager
Current Health (Best Buy Company)
10.2021 - 07.2022
General Manager
Amazon 3PL (Trego-Dugan Aviation)
03.2021 - 09.2021
General Manager
eCommerce Last-Mile Delivery (Lasership)
06.2018 - 03.2021
Operations Transportation Supervisor
Iron Mountain
01.2009 - 06.2018
Transportation Supervisor
Ok Grocery Co./Talon Logistics
08.2007 - 09.2009
Air Traffic Controller
Federal Aviation Administration
05.2006 - 02.2007
Associate of Science - Aviation Management & Air Traffic Control
MIAMI DADE COLLEGE
Bachelor of Science - Administration of Justice
POINT PARK COLLEGE