Michael Gray
Pittsburgh
Summary
Director of Clinical Services and seasoned Exercise Physiologist with 8+ years leading account management and clinical operations in the corporate wellness industry. Expert at designing and delivering scalable wellness solutions, driving client satisfaction, and optimizing business processes. Seeking to continue driving health improvement and cost-reduction goals in a strategic leadership role.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Director of Clinical Services
Integrated Health 21
01.2023 - Current
- Lead and mentor a department of Account Managers and Staffing teams, overseeing training, development, and performance evaluations.
- Managed 426+ client accounts and 50,000+ participants across biometrics, vaccination clinics, health fairs, coaching, and wellness events in 2024.
- Designed and implemented process enhancements that improved resource utilization and increased revenue by streamlining scheduling and staffing workflows.
- Serve as primary liaison for internal and external stakeholders, ensuring seamless coordination among Staffing, Scheduling, and Clinical teams for on-site and off-site wellness services.
- Directed the integration of Healics’ operations post-acquisition, aligning systems, processes, and teams across regions.
- Develop and deliver executive-level reports, presentations, and data insights to demonstrate ROI and inform strategic decision-making.
Account Manager
Integrated Health 21
06.2019 - 12.2022
- Managed a portfolio of 40–60 clients per year, supporting 5,000–6,000 participants through end-to-end wellness program delivery.
- Collaborated with brokers and cross-functional teams (Coaching, Data, Staffing, Supply Management) to customize and launch wellness solutions, ensuring 100% compliance with industry regulations.
- Orchestrated client renewal processes, driving upsell opportunities and maintaining 95%+ retention rates.
- Oversaw scheduling logistics, on-site screening events, and dashboard implementations, consistently meeting or exceeding project timelines.
- Prepared and presented analytical ROI/VOI reports, enhancing client engagement and satisfaction.
Account Coordinator
Integrated Health 21
05.2016 - 05.2019
- Supported senior account executives by coordinating daily operations, client communications, and event logistics.
- Maintained accurate client data in internal management systems, improving data integrity and reporting efficiency.
- Assisted in the delivery of incentive tracking, verification reports, and participant support services.
Banquet Pub Staff
Lake Forest Country Club
01.2014 - 01.2015
- Provided exceptional customer service in a high-volume banquet environment, ensuring guest satisfaction.
- Assisted with event setup, coordination, and execution for private and corporate functions.
Sales Associate
Famous Footwear
01.2013 - 01.2014
- Exceeded sales targets by delivering personalized product recommendations and maintaining organized inventories.
- Developed strong interpersonal skills through daily customer interactions and collaborative team efforts.
Education
Bachelor of Science - Exercise Science
University of Akron
Akron, OHSkills
- Strategic Account & Clinical Services Leadership
- Project Scope & Proposal Development
- Client Relationship Management
- Team Supervision & Training
- Data Analysis & Reporting
- Process Improvement & Automation
- HIPAA & SOC II Compliance
- Merger Integration Oversight
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Wellness Dashboard Implementation & Management
Additional Highlights
- Oversaw the successful acquisition and integration of Healics, Inc. (01/23), expanding IH21’s footprint into the Upper Midwest.
- Participate in after-hours on-call rotations to support client concerns and incident responses.
Timeline
Director of Clinical Services
Integrated Health 21
01.2023 - Current
Account Manager
Integrated Health 21
06.2019 - 12.2022
Account Coordinator
Integrated Health 21
05.2016 - 05.2019
Banquet Pub Staff
Lake Forest Country Club
01.2014 - 01.2015
Sales Associate
Famous Footwear
01.2013 - 01.2014
Bachelor of Science - Exercise Science
University of Akron
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