Michael Griffin
Philadelphia
Summary
Resourceful Service Technician with 20+ years experience known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction.
Overview
26
26
years of professional experience
Work History
Service Technician
Verizon
Philadelphia
05.1999 - 01.2025
Installed and repaired data,video and voice services
Operated vehicles and equipment used to install, maintain and repair company plant
Fulfilled scheduled appointments for residential and commercial customers
Experienced working with fiber optic and copper communications networks
Installed routers, wiring, and all related equipment used for internet
Coordinated with security technicians and electricians to troubleshoot outages
Installed equipment and wiring on poles and underground
Handler
UPS
Philadelphia
04.2019 - 02.2022
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Inspected incoming shipments for damage or discrepancies.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages.
Operated vehicles and equipment used to load packages and cages onto aircraft
Education
Associate of Applied Science - Fiber Optics And Laser Technology
Queensborough Community College
Oakland Gardens, NY02-1998
Skills
- Adept with hand and power tools
- Experienced with meters and ip devices
- Familiar with OSHA requirements
- Troubleshooting and diagnosis
- Fiber splicing
- Wiring specialist (cat6 and coax)
- Familiar with airport protocols
- Experienced with loading dock procedures
- Catering and food delivery 10 years
- Troubleshooting and Diagnostics
Accomplishments
- Award winning technician for work with Voice over IP equipment (2019)
Timeline
Handler
UPS
04.2019 - 02.2022
Service Technician
Verizon
05.1999 - 01.2025
Associate of Applied Science - Fiber Optics And Laser Technology
Queensborough Community College
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