Michael Heim
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Phoenix Air Conditioning & Heating, leveraging exceptional customer service and relationship-building skills. Mentored staff and reduced installation errors, demonstrating strong interpersonal communication and quality control expertise. Achieved notable repeat business through outstanding service and product knowledge.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Phoenix Air Conditioning & Heating
01.2020 - 01.2022
- Enhanced customer satisfaction by providing detailed product knowledge.
- Provided ongoing support to existing customers, addressing concerns or questions promptly and professionally.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Developed customized product presentations for clients, highlighting unique features tailored to their needs.
- Increased sales revenue by establishing and maintaining strong client relationships.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Lead Installer
Phoenix Air Conditioning & Heating
06.2017 - 01.2020
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Assistant Manager
Tractor Supply Company
12.2014 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
Associate of Science - Horse Training And Ranch Skills
Feather River College
Quincy, CA06-2012
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Upselling and cross selling
Timeline
Sales Representative
Phoenix Air Conditioning & Heating
01.2020 - 01.2022
Lead Installer
Phoenix Air Conditioning & Heating
06.2017 - 01.2020
Assistant Manager
Tractor Supply Company
12.2014 - 05.2017
Associate of Science - Horse Training And Ranch Skills
Feather River College
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