Michael Herb
Hatfield
Summary
Dynamic customer service professional with a proven track record at Iron Hill Restaurant & Brewery, excelling in problem resolution and team collaboration. Adept at enhancing guest experiences through effective communication and front-of-house organization, consistently ensuring satisfaction and fostering loyalty. Recognized for adaptability and a strong commitment to maintaining a welcoming environment.
Overview
9
9
years of professional experience
Work History
Host/SA
Iron Hill Resteraunt & Brewery
North Wales
01.2024 - 09.2025
- Greeted guests and ensured a positive first impression.
- Managed reservations and organized seating arrangements efficiently.
- Coordinated with kitchen staff to relay special requests effectively.
- Answered phone inquiries and provided detailed information about services.
- Maintained cleanliness and organization of the host station at all times.
- Monitored dining area for guest needs and addressed concerns promptly.
- Collaborated with servers to optimize guest flow during peak hours.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Restocked service areas with napkins, silverware, and condiments as needed.
- Removed used dishes and utensils from tables to maintain cleanliness.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
Customer Service Representative
Bj's Wholesale Club
Lansdale
12.2022 - 12.2023
- Resolved customer complaints using effective problem-solving techniques and tools.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers about products, services, and promotions to improve engagement.
- Handled returns and exchanges while adhering to company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Gap/Old Navy
Gap Inc, Old Navy
Montgomeryville
12.2018 - 04.2020
- Assisted customers with product inquiries and payment processing.
- Handled cash transactions and operated the point-of-sale system.
- Collaborated with team members to ensure smooth store operations.
- Restocked shelves and organized merchandise displays as needed.
- Engaged customers to promote store loyalty programs and offers.
- Issued receipts, refunds, credits or change due to customers.
- Interacted politely with customers to promote quality service during checkout.
Busser
Joseph Ambler Inn
Ambler
01.2017 - 01.2018
- Cleaned and set tables for dining area to ensure readiness for guests.
- Assisted servers by delivering food and drinks to tables promptly.
- Removed used dishes and utensils from tables to maintain cleanliness.
- Restocked service areas with napkins, silverware, and condiments as needed.
- Maintained cleanliness of dining area, including sweeping and mopping floors.
- Supported team members during busy shifts by helping with various tasks.
- Welcomed and assisted guests with luggage during arrivals and departures.
- Provided information to guests regarding hotel services and local attractions.
- Performed additional duties as assigned by management.
Education
Some College (No Degree) - Business Administration
Montgomery County Community College
Blue Bell, PASkills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Effective communication
- Conflict resolution
- Adaptable to change
- Team player mentality
- Exceptional communication
- Multitasking proficiency
- Front of house organization
- Hospitality and accommodation
Timeline
Host/SA
Iron Hill Resteraunt & Brewery
01.2024 - 09.2025
Customer Service Representative
Bj's Wholesale Club
12.2022 - 12.2023
Gap/Old Navy
Gap Inc, Old Navy
12.2018 - 04.2020
Busser
Joseph Ambler Inn
01.2017 - 01.2018
Some College (No Degree) - Business Administration
Montgomery County Community College