Summary
Overview
Work History
Education
Skills
Timeline
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Michael Herb

Hatfield

Summary

Dynamic customer service professional with a proven track record at Iron Hill Restaurant & Brewery, excelling in problem resolution and team collaboration. Adept at enhancing guest experiences through effective communication and front-of-house organization, consistently ensuring satisfaction and fostering loyalty. Recognized for adaptability and a strong commitment to maintaining a welcoming environment.

Overview

9
9
years of professional experience

Work History

Host/SA

Iron Hill Resteraunt & Brewery
North Wales
01.2024 - 09.2025
  • Greeted guests and ensured a positive first impression.
  • Managed reservations and organized seating arrangements efficiently.
  • Coordinated with kitchen staff to relay special requests effectively.
  • Answered phone inquiries and provided detailed information about services.
  • Maintained cleanliness and organization of the host station at all times.
  • Monitored dining area for guest needs and addressed concerns promptly.
  • Collaborated with servers to optimize guest flow during peak hours.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Restocked service areas with napkins, silverware, and condiments as needed.
  • Removed used dishes and utensils from tables to maintain cleanliness.
  • Bussed and reset tables in an orderly fashion.
  • Maintained a friendly attitude towards customers at all times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Took initiative to help others whenever necessary.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Ensured that each table was properly set before seating guests.

Customer Service Representative

Bj's Wholesale Club
Lansdale
12.2022 - 12.2023
  • Resolved customer complaints using effective problem-solving techniques and tools.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Educated customers about products, services, and promotions to improve engagement.
  • Handled returns and exchanges while adhering to company policies and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Gap/Old Navy

Gap Inc, Old Navy
Montgomeryville
12.2018 - 04.2020
  • Assisted customers with product inquiries and payment processing.
  • Handled cash transactions and operated the point-of-sale system.
  • Collaborated with team members to ensure smooth store operations.
  • Restocked shelves and organized merchandise displays as needed.
  • Engaged customers to promote store loyalty programs and offers.
  • Issued receipts, refunds, credits or change due to customers.
  • Interacted politely with customers to promote quality service during checkout.

Busser

Joseph Ambler Inn
Ambler
01.2017 - 01.2018
  • Cleaned and set tables for dining area to ensure readiness for guests.
  • Assisted servers by delivering food and drinks to tables promptly.
  • Removed used dishes and utensils from tables to maintain cleanliness.
  • Restocked service areas with napkins, silverware, and condiments as needed.
  • Maintained cleanliness of dining area, including sweeping and mopping floors.
  • Supported team members during busy shifts by helping with various tasks.
  • Welcomed and assisted guests with luggage during arrivals and departures.
  • Provided information to guests regarding hotel services and local attractions.
  • Performed additional duties as assigned by management.

Education

Some College (No Degree) - Business Administration

Montgomery County Community College
Blue Bell, PA

Skills

  • Customer service
  • Team collaboration
  • Problem resolution
  • Time management
  • Effective communication
  • Conflict resolution
  • Adaptable to change
  • Team player mentality
  • Exceptional communication
  • Multitasking proficiency
  • Front of house organization
  • Hospitality and accommodation

Timeline

Host/SA

Iron Hill Resteraunt & Brewery
01.2024 - 09.2025

Customer Service Representative

Bj's Wholesale Club
12.2022 - 12.2023

Gap/Old Navy

Gap Inc, Old Navy
12.2018 - 04.2020

Busser

Joseph Ambler Inn
01.2017 - 01.2018

Some College (No Degree) - Business Administration

Montgomery County Community College

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Michael Herb