Michael Hughes
Duryea,PA
Summary
Results-driven and dynamic Leader with a proven record of leading high-performing teams, exceeding sales targets, and driving revenue growth. Skilled in sales strategy, team development, and customer relationship management. Expert at analyzing data and using actionable insights to optimize performance and deliver consistent business success.
Overview
8
8
years of professional experience
Work History
Store Manager
Raymour & Flanigan
01.2023 - Current
- Lead a team of 20+ associates, overseeing a store that produced more than $20M in delivered business annually.
- Utilized Tableau analytics to develop performance goals and sales strategies aligned with corporate objectives.
- Conduct daily presentations on product knowledge and selling best practices to boost individual and team performance.
- Collaborate cross-functionally with Credit, Operations, and Customer Service to ensure seamless operations and elevated client satisfaction.
- Recruited, trained, and mentored new hires.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
Raymour & Flanigan
10.2019 - 12.2022
- Consistently exceeded sales targets through consultative selling and strong product knowledge.
- Increased delivered sales volume each year.
- Built rapport and trust with clients through personalized recommendations and transparent communication.
- Prospected and developed new business relationships, including B2B opportunities.
- Provided leadership support and mentorship to peers to enhance team results.
Club Manager
Planet Fitness
05.2018 - 10.2019
- Managed daily operations of a 24/7 fitness club, ensuring operational success and member satisfaction.
- Oversaw P&L reports, budgeting, and financial goals to maintain profitability.
- Controlled staffing, scheduling, and performance management for all club employees.
- Conducted monthly facility inspections and ensured compliance with safety and service standards.
Education
Bachelor of Science - Business Administration
Misericordia University
Dallas, PA05.2018
Skills
- Leadership & Team Building
- Coaching & Employee Development
- Customer Experience Management
- Negotiation & Closing
- Problem Solving & Decision Making
- Relationship Building
- Recruiting and hiring
- Partnership building
- Tableau
- Salesforce CRM
- Netsuite ERP
- Microsoft Office Suite
Timeline
Store Manager
Raymour & Flanigan
01.2023 - Current
Sales Associate
Raymour & Flanigan
10.2019 - 12.2022
Club Manager
Planet Fitness
05.2018 - 10.2019
Bachelor of Science - Business Administration
Misericordia University