Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael McArdle

Coraopolis

Summary

Dynamic Field Engineer with Equipment And Controls, skilled in data collection and effective relationship management. Achieved timely project completions while enhancing safety protocols and optimizing resource allocation. Proven ability to coordinate field operations and foster collaboration, resulting in improved customer satisfaction and operational efficiency.

Overview

21
21
years of professional experience

Work History

Field Engineer

Equipment And Controls
03.2020 - 05.2025
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
  • Streamlined communication between team members, resulting in improved collaboration and faster problem resolution.
  • Assisted in the design of new systems, contributing to the overall success of engineering projects.
  • Reduced downtime with proactive troubleshooting and immediate repair of critical field equipment.
  • Conducted technical evaluations of engineering designs and test results.

Field Technician Supervisor

Equipment and Controls
08.2011 - 03.2020
  • Implemented safety protocols for field technicians, reducing the occurrence of workplace accidents and injuries.
  • Optimized resource allocation by analyzing workload trends, identifying areas for improvement, and reallocating resources as needed.
  • Collaborated with sales teams to identify opportunities for upselling services, increasing revenue from existing clients.
  • Consistently exceeded performance metrics by prioritizing tasks effectively and adapting quickly to changing conditions in the field environment.
  • Mentored junior team members, fostering professional development through skill-building exercises and constructive feedback.
  • Conducted thorough quality control inspections to guarantee installations met company standards and regulatory requirements.
  • Managed project timelines effectively, ensuring completion within budget constraints and meeting client expectations.
  • Streamlined communication channels between onsite technicians and office staff for smoother project coordination and updates.
  • Enhanced team productivity by streamlining work processes and implementing efficient scheduling techniques.
  • Developed a comprehensive training program for new hires, ensuring they were proficient in understanding and troubleshooting various systems.
  • Improved customer satisfaction rates with prompt issue resolution and clear communication of technical information.
  • Addressed potential risks proactively by conducting risk assessments on projects sites prior to start of work.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Calibrated new and existing equipment for optimal performance.
  • Utilized safety practices with no complaints or accidents.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Field Service Technician

Equipment and Controls
08.2004 - 08.2011
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Education

Cornell High School
Coraopolis, PA
06-1998

Skills

  • Data collection expertise
  • Effective relationship management
  • Field operations coordination
  • Collaborative communication skills

Timeline

Field Engineer

Equipment And Controls
03.2020 - 05.2025

Field Technician Supervisor

Equipment and Controls
08.2011 - 03.2020

Field Service Technician

Equipment and Controls
08.2004 - 08.2011

Cornell High School

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Michael McArdle