Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL MCFARLAND

Brookhaven

Summary

Dynamic service professional with a strong work ethic and proven reliability who is committed to fostering positive experiences. Hardworking and passionate job seeker with strong skills eager learn new positions. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

Service Greeter

Global Greet
09.2017 - Current
  • Welcomed guests with a friendly demeanor, enhancing overall customer experience.
  • Developed and implemented personalized security plans for high-profile clients.
  • Assisted travelers with luggage handling, ensuring a smooth arrival experience.
  • Coordinated with airline staff to facilitate timely passenger check-ins and transfers.
  • Built strong relationships with clients, fostering trust and confidence in the ability to provide exceptional services.
  • Demonstrated commitment to punctuality and reliability by consistently arriving on time.

Skycap

Prospect
06.2019 - 03.2020
  • Collaborated with airline personnel to resolve issues promptly and maintain flight schedules.
  • Implemented best practices for baggage claim operations, increasing accuracy in tracking lost items.
  • Collaborated with team members to optimize baggage handling procedures for increased productivity.
  • Improved baggage handling times by maintaining a well-organized work area and prioritizing tasks.
  • Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
  • Maintained professional appearance and demeanor at all times to give all guests best impression.

Skycap Supervisor

Prime Flight
12.2015 - 06.2019
  • Supervised team of skycaps, ensuring adherence to safety protocols and operational standards.
  • Streamlined baggage handling processes, enhancing efficiency and reducing turnaround times.
  • Trained new staff on customer service techniques and operational procedures for optimal performance.
  • Coordinated daily activities to meet flight schedules, improving overall workflow management.
  • Resolved customer inquiries and complaints effectively, fostering positive passenger experiences.
  • Conducted performance evaluations, providing constructive feedback to enhance team development and productivity.

Skycap

Prime Flight
12.2000 - 12.2015
  • Coordinated passenger assistance for arrivals and departures, ensuring timely operations.
  • Streamlined workflow processes to reduce wait times and improve overall passenger satisfaction.
  • Adhered to airline policies regarding prohibited items, contributing to overall security measures within the airport.
  • Provided exceptional customer service during baggage handling and loading processes.
  • Managed multiple priorities in a fast-paced environment, ensuring timely completion of all assigned tasks.
  • Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.

Education

GED -

General Educational Development
Philadelphia, PA
07-2025

Skills

  • Patience and composure
  • Reliability and punctuality
  • Effective decision making
  • Employee motivation
  • Passenger assistance
  • Strong work ethic

Timeline

Skycap

Prospect
06.2019 - 03.2020

Service Greeter

Global Greet
09.2017 - Current

Skycap Supervisor

Prime Flight
12.2015 - 06.2019

Skycap

Prime Flight
12.2000 - 12.2015

GED -

General Educational Development

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MICHAEL MCFARLAND