Michael McMenamin
Morton
Summary
Service-oriented leader with five years in customer service. Two years of management experience. Committed to providing the best experience for customers by encouraging staff through training and goal setting. Dedicated to problem resolution with positive outcomes. Excellent communication skills with leadership abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contractor's Apprentice
William H. Boyer Construction
02.2023 - Current
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Cleaned up work areas upon completion of projects.
- Applied roof coatings to protect roof and extend lifespan.
- Corrected improper drainage and ventilation problems.
- Used powered saw tools to shape and cut materials to specified measurements.
- Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
Team Leader Manager
Chick-fil-A
08.2017 - 01.2023
- Increased productivity by promoting sales through effective management practices
- Participated in monthly financial reviews to direct reports, set clear and measurable goals, action plans, and follow-up procedures
- Evaluated employee performance daily, increasing quality of work and employee motivation
- Monitored service reviews to find and apply ways to improve quality of service
- Implemented new strategies to streamline workflow within our team
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations
- Maintained a calm environment during stressful moments to identify and implement best solutions
- Led employee relations through effective communication, coaching, training, and development.
Education
Credits towards Bachelor's Degree -
Lasalle University
High School Diploma -
Monsignor Bonner and Archbishop Prendergast
Drexel Hill, PA06.2019
Skills
- Clear communicator
- Positive attitude
- Critical thinking
- Effective problem-solving skills
- Time management
- Attention to detail
- Proficient with Microsoft Office
- Equipment Maintenance
- Customer Service
- Computer Literacy
- Power Tool Usage
- Teamwork Abilities
Certification
- A+ Computer Network Technician, 03/01/21
- Comp TIA Network +, 06/01/21
Timeline
Contractor's Apprentice
William H. Boyer Construction
02.2023 - Current
Team Leader Manager
Chick-fil-A
08.2017 - 01.2023
Credits towards Bachelor's Degree -
Lasalle University
High School Diploma -
Monsignor Bonner and Archbishop Prendergast
Similar Profiles
Ethan PilonEthan Pilon
Laborer at William Day Construction LimitedLaborer at William Day Construction Limited
Libby WardLibby Ward
Marketing Manager at William Charles ConstructionMarketing Manager at William Charles Construction
Devin MayerDevin Mayer
Fleet Maintenance Supervisor at William Day ConstructionFleet Maintenance Supervisor at William Day Construction