Michael Mechler
Pittsburgh
Summary
Dynamic and flexible with a strong work ethic and integrity, proven and perfected in rapid-pace and unpredictable customer service environments. Experienced in hardware and software problem resolution with expertise in customer support. Recognized for enhancing team efficiency, supporting business growth, and delivering exceptional service through effective collaboration and training. Skilled in training and collaboration, ensuring seamless operations and exceptional service delivery. Self-motivated and excited to learn and accumulate skills.
Overview
2026
2026
years of professional experience
Work History
Cashier
Dollar Tree
08.2025 - Current
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, resolving issues and answering queries promptly.
- Supported inventory management by restocking shelves and organizing merchandise to improve store efficiency and profit.
- Assisted physically and mentally impaired customers, ensuring comfort and accessibility in daily tasks.
- Recommended complementary items to meet customer needs and support sales growth.
- Provided shift coverage to support coworkers and ensure business continuity.
Computer Hardware and Software Incident Support
Self-Directed
2016 - Current
- Resolved technical issues by working diligently until problems were fully addressed.
- Reduced client stress by providing clear communication and reassurance throughout troubleshooting.
- Researched unfamiliar topics and solutions to ensure accurate and effective problem resolution.
- Tested fixes in a sandbox environment prior to implementation, ensuring stability and minimizing risk.
- Documented troubleshooting steps and solutions for recurring issues.
Elderly care
Grandmother and Aunt
01.2018 - 12.2023
- Assisted seniors in their daily activities and provided companionship during regular visits.
- Maintained attentiveness and readiness to act in emergency situations.
Fast Food Crew Trainer, Cook, Cashier, and Closer
Dairy Queen Grill & Chill
09.2020 - 07.2022
- Gained proficiency in most core operational functions, enabling adaptability and cross-coverage during peak hours.
- Took initiative to learn additional processes, reducing peer workload and improving team efficiency.
- Assisted across all operational areas, providing flexible support wherever needed to ensure smooth business flow.
- Addressed customer concerns with professionalism, matching solutions to meet individual needs.
- Demonstrated reliability by early arrival and late leave to maintain operational and sales excellence.
- Trained new crew members on operational protocols and customer service standards.
- Assisted management in scheduling shifts to ensure optimal staffing levels.
- Monitored food preparation processes to maintain quality and safety standards.
- Resolved hardware and software malfunctions with POS systems and kitchen equipment, preventing business disruption and ensuring service continuity.
Education
Bachelor of Science - Computer Information Systems
Robert Morris University
Coraopolis, PA06-2027
Associate of Science - Cybersecurity And IT Support Specialist
Community College of Allegheny County
Pittsburgh, PA05-2025
Skills
- Customer service skills in communication, patience, and empathy
- Work ethic and integrity
- Maintain composure and efficiency during high-volume or urgent situations
- Hardware configuration
- Software configuration
- Hardware and software problem diagnostic and repair
- Entry-level cyber security and incident prevention
- Entry-level networking, and network problem diagnostic and repair
- Entry-level knowledge of Batch, Bash, and Python scripting
- Knowledge of Windows command line, Linux terminal, and other non-GUI systems
- Team collaboration & training
Timeline
Cashier
Dollar Tree
08.2025 - Current
Fast Food Crew Trainer, Cook, Cashier, and Closer
Dairy Queen Grill & Chill
09.2020 - 07.2022
Elderly care
Grandmother and Aunt
01.2018 - 12.2023
Computer Hardware and Software Incident Support
Self-Directed
2016 - Current
Bachelor of Science - Computer Information Systems
Robert Morris University
Associate of Science - Cybersecurity And IT Support Specialist
Community College of Allegheny County