MICHAEL NORRIS
520 46th Court,FL
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
22
22
years of professional experience
Work History
Independent Contractor
VIPKid/Cambly/Air Reading
Remote
11.2019 - Current
- Leverage innate communication skills to provide virtual English instruction to a global audience of 300 students per month, demonstrating adaptability and proficiency in remote teaching methods.
Property Management
Las Lajas
06.2019 - Current
- Restored beachfront property in Panama, successfully transitioning it into an Airbnb rental with meticulous management of property, renters, and revenue, cultivating essential relationships with contractors to ensure prompt restoration and increased revenue.
Owner/Operator
Urban Eats
St. Thomas USVI
01.2015 - 06.2019
- Established a 38-seat restaurant from an $8,000/month startup operating out of a storage unit to a thriving enterprise generating $45,000/month with four employees.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
General Manager
Cardow Jewelers
12.2010 - 11.2014
- Directed the multifaceted operations of a prominent jeweler across four St. Thomas locations, managing inventory and vendor relationships while enhancing the customer journey through an innovative online sales platform and staff training, culminating in revenue increases and consistent sales quota achievement of $1.5M/month.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Production Manager
ORA
10.2008 - 12.2010
- Led production at one of North America's largest marine ornamental hatchery, devising a specialized inventory system to contain and quarantine afflicted marine life, preventing contamination and elevating customer output by an annual increment of 25%, underscoring adept organizational skills and innovative problem-solving.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Account Manager
Smith Barney Management Group
Cincinnati, OH
11.2005 - 10.2008
Operations Manager
Delta Airlines
Cincinnati, OH
09.2001 - 11.2005
Education
Bachelor of Business, Economics -
06.2008
Skills
- Account Building
- Customer Management
- Operational Excellence
- Active Listening
- Decision-Making
- Adaptability
Hobbies and Interests
I enjoy reading, language learning, studying new CRM software, and traveling to continue a path of personal growth and continued understanding of the world.
Hobbies
- Studying online courses in Salesforce, HTML, CSS and JavaScript for personal development.
- Traveling to learn new languages and dialects to be a better communicator.
Languages
English
Native language
Spanish
Upper intermediate
B2
French
Intermediate
B1
Timeline
Independent Contractor - VIPKid/Cambly/Air Reading
11.2019 - Current
Property Management - Las Lajas
06.2019 - Current
Owner/Operator - Urban Eats
01.2015 - 06.2019
General Manager - Cardow Jewelers
12.2010 - 11.2014
Production Manager - ORA
10.2008 - 12.2010
Account Manager - Smith Barney Management Group
11.2005 - 10.2008
Operations Manager - Delta Airlines
09.2001 - 11.2005
University of Cincinnati - Bachelor of Business, Economics,