MICHAEL ORTIZ
Scranton
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Inbound Warehouse Associate
Amazon
09.2024 - Current
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Managed high levels of daily activity while maintaining attention to detail when verifying shipment contents against purchase orders or invoices.
Vac-Technician
RK Hydrovac
06.2023 - 09.2024
- Set up & breakdown equipment to vacuum rocks off commercial roofs
- Clean up debris before leaving work site
- Assist Vac Truck operator in dumping loads of rocks & finding dump site locations
- Wear appropriate safety gear.
Non-Con Order Filler
Walmart Distribution
10.2021 - 06.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Checked inventory and selected products from specific locations based upon availability
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Detail-oriented Order Picker with experience working in various large warehouse environments
Retail Banker II
Woodforest National Bank
07.2016 - 10.2021
- Process customer transactions accurately efficiently in adherence to bank policies and regulations
- Performs opening, closing, and other branch servicing duties
- Maintaining and servicing automated teller machines; and cleaning work areas
- Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed
- Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques
- Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate
- Enhance customer satisfaction by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners
- Practices branch security procedures and protects customer confidentiality and privacy.
Education
Associates in Business Administration - Business Management and Accounting
Lackawanna College
Scranton, PASkills
- Process customer transactions
- Maintaining and servicing automated teller machines
- Account maintenance
- Customer relationship development
- Customer service
- Branch security procedures
- Costing and pricing
- Menu analysis
- Information delivery
- Support to functions
- Updating and maintaining costing system
- Maintaining documentation
- Interpersonal relations
- Multitasking
Timeline
Inbound Warehouse Associate
Amazon
09.2024 - Current
Vac-Technician
RK Hydrovac
06.2023 - 09.2024
Non-Con Order Filler
Walmart Distribution
10.2021 - 06.2023
Retail Banker II
Woodforest National Bank
07.2016 - 10.2021
Associates in Business Administration - Business Management and Accounting
Lackawanna College
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