Michael pinand
Honesdale
Overview
14
14
years of professional experience
Work History
Broker/Truck Dispatcher
miccas logistics
Honesdale
04.2019 - 07.2025
- Managed client accounts to ensure timely communication and service delivery.
- Negotiated contracts with carriers to secure favorable shipping rates and terms.
- Coordinated shipments by tracking logistics and resolving transportation issues.
- Developed relationships with clients to understand their shipping needs and preferences.
- Analyzed market trends to identify opportunities for service improvement and expansion.
- Responded promptly to customer inquiries regarding account activity or transactions.
- Developed long-term relationships with customers by providing personalized service and advice.
Credit Card Sales Representative
Bank of America
Moosic
07.2017 - 02.2019
- Assisted customers with credit card applications and account inquiries.
- Educated clients on credit card features and benefits.
- Processed transactions and managed customer account information.
- Resolved customer issues regarding billing and payment discrepancies.
- Collaborated with team members to enhance customer service strategies.
- Maintained up-to-date knowledge of banking products and services.
- Trained new staff on sales techniques and compliance regulations.
- Developed strong relationships with customers to promote loyalty.
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
- Responded to inquiries from customers regarding credit card terms and conditions.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
- Assisted customers in making informed decisions on the best credit card product for their needs.
- Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
- Identified opportunities for cross-selling additional products or services.
- Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Greeted customers with energy and enthusiasm, analyzed prospects' behavior, built rapport, championed services being offered and presented enticing opportunity to become cardholder.
- Built relationships with clients by providing excellent customer service and support.
- Processed new accounts including application verification, data entry and account activation.
- Demonstrated informed passion for services being offered, presented specific anecdotes illustrating outstanding card value and outlined clear advantages over competitive offerings.
- Collaborated with internal departments such as fraud prevention teams to ensure compliance with regulations.
Transportation Manager
Marshall Machinery
Beach Lake
05.2014 - 08.2017
- Coordinated transportation schedules for efficient delivery of machinery and equipment.
- Monitored vehicle maintenance to ensure compliance with safety regulations.
- Managed shipping logistics to optimize routes and reduce transit times.
- Collaborated with vendors to negotiate freight contracts and service agreements.
- Trained staff on proper loading procedures and safety protocols.
- Developed relationships with local suppliers to enhance service reliability.
- Resolved transportation issues by communicating effectively with team members and clients.
- Monitored driver performance and compliance with safety regulations.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Created and enforced policies and procedures for entire logistics team.
- Directed investigations to verify and resolve customer or shipper complaints.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Managed accurate inventory of transportation equipment and assets, ensuring optimal availability and utilization.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
- Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
- Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
- Administered budget for transportation department, ensuring alignment with financial objectives.
- Managed comprehensive fleet maintenance programs, ensuring high levels of operational readiness and reliability.
- Reviewed invoices from vendors for accuracy before processing payments.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Prepared and presented detailed reports on transportation performance metrics to senior management.
sales foor supervispr
Kmart, Sears Holding
Honesdale
02.2013 - 05.2014
- Supervised daily operations to ensure team efficiency and safety compliance.
- Trained new employees on company policies and operational procedures.
- Coordinated workflow to meet production schedules and deadlines efficiently.
- Resolved team conflicts promptly to maintain a positive work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Truck Driver
mccracken trucking
Scranton
01.2012 - 09.2012
- Operated commercial trucks to transport goods across regional routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and cargo deliveries.
- Communicated with dispatch to receive load assignments and route updates.
Education
Basic Corrections Officer - Corrections
Pike County Correctional Facility
Lords Valley, Pa 06-2004
Prefessional Truck Driver -
Ms Carriers Truck Driving Acadamy
Nanticoke, PA04-2001
GED -
Deleware Valley High School
Milford, PA06-1998
Skills
- Client account management
- Contract negotiation
- Supply chain logistics
- Market analysis
- Freight contract negotiation
- Customer relationship management
Timeline
Broker/Truck Dispatcher
miccas logistics
04.2019 - 07.2025
Credit Card Sales Representative
Bank of America
07.2017 - 02.2019
Transportation Manager
Marshall Machinery
05.2014 - 08.2017
sales foor supervispr
Kmart, Sears Holding
02.2013 - 05.2014
Truck Driver
mccracken trucking
01.2012 - 09.2012
Basic Corrections Officer - Corrections
Pike County Correctional Facility
Prefessional Truck Driver -
Ms Carriers Truck Driving Acadamy
GED -
Deleware Valley High School
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