Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Roessner

Temple

Summary

Dynamic Area Route Sales Representative with a proven track record at Rug Doctor, excelling in customer satisfaction and relationship building. Leveraged strong organizational skills and attention to detail to boost revenues through effective upselling. Recognized for reliability and teamwork, enhancing team performance and client trust in service delivery.

Experienced with route planning and customer engagement to optimize sales routes and maintain high customer satisfaction. Uses effective communication and problem-solving skills to address client needs and build long-term relationships. Track record of reliable performance and commitment to team success.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Area Route Sales Representative

Rug Doctor
02.2008 - Current
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Coordinated with warehouse staff to ensure timely loading and unloading of products, preventing delays in scheduled deliveries.
  • Established strong customer relationships, leading to increased sales and client satisfaction.
  • Improved team morale and cohesiveness by leading regular training sessions on product knowledge and sales strategies.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Home Inspector

Suburban Property Inspections
02.1998 - 02.2008
  • Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
  • Identified potential safety hazards for homeowners through diligent inspection of electrical systems, plumbing, and structural components.
  • Educated clients on proper home maintenance practices, reducing future repair costs.
  • Provided peace of mind to prospective buyers with prompt delivery of detailed reports outlining any areas of concern or required repairs for a safe living environment.
  • Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
  • Provided valuable insights to potential buyers with in-depth analysis of property condition.

Warehouse/Service Technician

Culligan Water Conditioning Service
09.1994 - 02.1998
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.

Supervisor

Liberty Helicopters
10.1991 - 09.1994
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

High School Diploma -

Lacey Township
Forked River, NJ

Skills

  • Safe driving
  • Truck loading
  • Teamwork and collaboration
  • Attention to detail
  • Organizational skills
  • Clean driving record
  • Structural inspection
  • Client interviewing
  • Septic system inspection
  • Asbestos identification
  • HVAC inspection
  • Electrical inspection

Certification

Forklift

Safe Driving

Timeline

Area Route Sales Representative

Rug Doctor
02.2008 - Current

Home Inspector

Suburban Property Inspections
02.1998 - 02.2008

Warehouse/Service Technician

Culligan Water Conditioning Service
09.1994 - 02.1998

Supervisor

Liberty Helicopters
10.1991 - 09.1994

High School Diploma -

Lacey Township

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Michael Roessner