Michael Rogers
Valencia
Summary
Seasoned healthcare professional with extensive and diverse healthcare information technology experience. Proven leader on large scale Epic implementations and optimizations. Respected team player and solution provider, dedicated to surpassing projected goals and expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Systems Analyst
OCHIN
05.2023 - Current
- Responsible for implementing several acute care hospitals on OCHIN's hosted Epic environment in a very short timeframe.
- Worked with individual member sites to design their GL structure in Epic by helping to extract their current chart of accounts, translating that to meaningful settings in Epic, and applying that setup in Professional Billing Profile.
- Built distinct Charge Router configurations based on information received from individual member sites.
- Supported prior member site implementations while performing these new installs.
- Identified areas for possible Epic optimizations to enhance overall business performance, accounting for budgetary concerns and business goals.
Epic Professional Billing Team Lead
Allegheny Health Network
08.2017 - 05.2023
- Optimized multiple charging workflows by updating and building new charge router functionality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Build and maintain Charge Router workflow and work queues for Covid-19 initiative.
- Develop 3M charge interface with Bridges and HIM teams, allowing PB and HB coding to occur in 3M software and back into Epic.
- Manage full redesign of Charge Review Workqueue build to help reduce claim denials.
- Work closely with several Epic application teams to facilitate development of integrated workflows and define operational processes.
- Develop ASC workflows to direct Optime charges into Charge Review Workqueues replacing Epic's recommended surgeon coding report workflow.
- Develop and perform application and integrated test plans to reflect expected workflows as part of new hospital implementations, Epic system upgrades and large project go-live initiatives.
- Optimized AHN's Community Connect model to work for several new Community Connect clients.
- Spearhead initiatives to reduce charge splitting issues.
- Perform duties as Epic PB Nova Note coordinator for several Epic upgrades.
- Assist in building ahighly-efficient Professional Billing team through ongoing coaching and professional development opportunities.
Epic Cadence Lead Systems Analyst
Cleveland Clinic
09.2014 - 08.2017
- Performed Epic Cadence build team member duties in Text and Hyperspace to accommodate design changes.
- Designed changes to questionnaires for many separate Cleveland Clinic Institutes.
- Participated in team meetings as liaison between Access Optimization and Cadence Application teams.
- Bridged internal challenges between Access Optimization and other applications teams.
- Created workflow documents to assist high level design discussions had between call center leadership and IT application team leadership.
Epic Bridges Manager
University Of Pittsburgh Medical Center
08.2013 - 09.2014
- Developed HL7 Laboratory and Radiology orders and results interfaces with Epic Bridges module, to bring in results from newly acquired Altoona Hospital System.
- Managed programmers on development of interface routines in support of Epic bridges.
- Collaboratively implemented Epic's Data Courier module into existing UPMC environment.
- Developed change management standards to get projects and system modifications into production accurately.
Epic Professional Billing Team Lead
Duke Health System
09.2009 - 08.2013
- Participated as PB Team lead in Duke University's Epic implementation across 3 large hospitals.
- Worked with organizational leadership and other application teams to determine requirements for Bill Area, Facility and General Ledger structure.
- Facilitated bi-weekly meetings with Revenue Cycle leadership to review outstanding build requests and questions about front-end workflows.
- Worked with Cadence, ADT, and HB teams to establish requirements and design for Duke Eye center processes from Scheduling to Charge Capture.
- Participated in and led decision making meetings to determine Research, Transplant, and overall configuration.
- Worked with Duke Revenue operations leadership to determine workflows for billing office functions (i.e., Self-Pay, Collections, AR, AP etc).
- Managed project assignments and disbursed PB team resources to appropriate Epic implementation job tasks, fitting their prior roles and taking them in new directions to grow team member skill sets.
- Actively train, support, and educate end users on their specific user roles within Epic.
- Collaborated with outside vendors to integrate, test, and implement palm vein scanning technology and web portal/kiosk technologies to make patient arrival and payment collection more efficient.
Education
Bachelor of Science - Computer And Information Systems
Robert Morris University
Coraopolis, PASkills
- Effective communication
- Process documentation
- Employee development
- Problem solving and critical thinking
- Project Management
- Employee engagement
Certification
- Certified Professional Billing SBO Administrator, Epic - Current
- Certified Professional Claims Administrator, Epic - Current
- Certified Charge Router, Epic - Current
- Certified Cadence Administrator, Epic - Current
- Certified Professional Cash Posting and Credit Management, Epic - Current
Timeline
Senior Systems Analyst
OCHIN
05.2023 - Current
Epic Professional Billing Team Lead
Allegheny Health Network
08.2017 - 05.2023
Epic Cadence Lead Systems Analyst
Cleveland Clinic
09.2014 - 08.2017
Epic Bridges Manager
University Of Pittsburgh Medical Center
08.2013 - 09.2014
Epic Professional Billing Team Lead
Duke Health System
09.2009 - 08.2013
Bachelor of Science - Computer And Information Systems
Robert Morris University
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