Summary
Overview
Work History
Education
Skills
Timeline
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Michael Roush

Duncannon

Summary

Excellent and dedicated professional with extensive experience at Wegmans, excelling in customer service and cash handling and shopping. Well versed in helping customers place orders through e-commerce. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining accuracy in transactions and fostering a collaborative team environment, ensuring seamless operations and positive customer experiences.

Ability and willingness to help out where needed.

Overview

14
14
years of professional experience

Work History

Cashier / E-commerce

Wegmans
07.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Meeting expectations and keeping numbers in range for SPI.
  • Ability to operate Wegmans catering website to help meet customers needs when placing orders and helping customers place their orders.
  • Ability to locate items in an effective and timely manner and checking back stock for availability of items that are not on shelf.
  • Retrieving items from various departments for orders through e-commerce.
  • Helping communicate with departments for orders through cart to curb or e-commerce.
  • Taking items to customers in a timely manner as runner for cart to curb.

Cashier / Attendant

Liberty Travel Plaza
05.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Safety Lead

Sunoco Gas Station
02.2012 - 04.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

GED - Business

Susquenita
Duncannon, PA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash register systems
  • Payment processing
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory control
  • Currency counting
  • Order packaging
  • Daily reporting
  • Retail merchandising
  • Product recommendations

Timeline

Cashier / E-commerce

Wegmans
07.2021 - Current

Cashier / Attendant

Liberty Travel Plaza
05.2018 - 08.2018

Safety Lead

Sunoco Gas Station
02.2012 - 04.2015

GED - Business

Susquenita

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Michael Roush