Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Michael Rowe

North Wales

Summary

Results-oriented professional specializing in customer service and team collaboration. Demonstrated success in enhancing operational efficiency and executing change management strategies that drive performance improvements. Experienced leader in team development and financial performance, recognized for fostering collaboration and implementing initiatives that elevate customer experiences and business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Digital Coach

Walmart
Philadelphia
09.2024 - Current
  • Lead and Develop Teams: Coaches train, mentor, and provide guidance to associates, fostering a positive and productive work environment.
  • Customer Service Excellence: They model and demonstrate exceptional customer service standards, resolve customer issues, and implement strategies to improve the customer experience.
  • Operational Efficiency: Digital Coaches play a role in ensuring smooth store operations, including merchandise presentation, inventory management, and efficient use of technology.
  • Compliance and Policy Adherence: They ensure associates understand and adhere to company policies and procedures.
  • Financial Performance: Digital coaches may analyze sales data and contribute to managing budgets to drive financial results.
  • Change Management: They help implement and manage changes within the store, ensuring associates are informed and prepared.
  • Collaboration: This role requires collaboration with various teams, including merchandisers, IT, and customer service, to ensure smooth operations and a positive customer experience.

Digital Coach

Walmart
Hatfield
12.2023 - Current
  • Lead and Develop Teams:Coaches train, mentor, and provide guidance to associates, fostering a positive and productive work environment.
  • Customer Service Excellence:They model and demonstrate exceptional customer service standards, resolve customer issues, and implement strategies to improve the customer experience.
  • Operational Efficiency:Digital Coaches play a role in ensuring smooth store operations, including merchandise presentation, inventory management, and efficient use of technology.
  • Compliance and Policy Adherence:They ensure associates understand and adhere to company policies and procedures.
  • Financial Performance:Digital Coaches may analyze sales data and contribute to managing budgets to drive financial results.
  • Change Management:They help implement and manage changes within the store, ensuring associates are informed and prepared.
  • Collaboration:This role requires collaboration with various teams, including merchandisers, IT, and customer service, to ensure smooth operations and a positive customer experience.

Team Leader

Walmart
quakertown
12.2022 - Current
  • Trained new employees on company policies and procedures.
  • Coordinated staff schedules to optimize coverage and efficiency.
  • Monitored inventory levels and facilitated restocking as needed.
  • Implemented safety protocols to maintain a secure work environment.
  • Resolved customer inquiries and escalated issues to management when necessary.
  • Offered training and support to keep team members motivated and working toward objectives.

Starbuck Team Lead

Target
quakertown
11.2019 - 11.2022
  • Trained new employees on store policies and customer service practices.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Oversaw scheduling to optimize staff coverage during peak hours.
  • Implemented process improvements to enhance team efficiency and productivity.
  • Enforced safety standards and maintained a clean work environment for staff and customers.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Expo/Order Taker

Red Robin
Center Valley
06.2017 - 11.2019
  • Processed customer orders accurately and efficiently in a fast-paced environment.
  • Communicated menu items and specials to enhance customer dining experience.
  • Managed payment transactions and handled cash register operations smoothly.
  • Trained new team members on order-taking procedures and customer service standards.

Education

High School Diploma -

Southern Lehigh
5800 Main St Center Valley, PA 18034
05-2019

Skills

  • Team building
  • Customer service
  • Inventory management
  • Change management
  • Operational efficiency
  • Compliance adherence
  • Financial analysis
  • Staff scheduling
  • Conflict resolution

Certification

  • Food Safety Certification

Accomplishments

  • Grew The Digital Business To $14.3 Million in sales a 20% growth YOY by developing Team Leads and associates to meet company standard for metrics. This also Cause the Store to Maintain #1 in sales for the digital business.
  • Helped Teach and Train Other Digital Coaches in market and cover stores.

Timeline

Digital Coach

Walmart
09.2024 - Current

Digital Coach

Walmart
12.2023 - Current

Team Leader

Walmart
12.2022 - Current

Starbuck Team Lead

Target
11.2019 - 11.2022

Expo/Order Taker

Red Robin
06.2017 - 11.2019

High School Diploma -

Southern Lehigh

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Michael Rowe