Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Salvina

Michael Salvina

Philadelphia

Summary

Sales Coach and Loan Officer with a strong track record of delivering home ownership solutions. Focused on developing junior loan officers through tailored coaching and effective sales techniques, fostering talent aligned with business objectives.

Overview

10
10
years of professional experience

Work History

Sr. Loan Officer and Sales Coach

Mortgage Network Solutions
Wilmington
10.2022 - Current
  • Conducted one-on-one coaching sessions on effective sales techniques to enhance individual performance.
  • Served as a resource for junior loan officers, fostering talent development aligned with business objectives.
  • Delivered tailored home ownership solutions that increased client satisfaction and engagement.
  • Established referral networks by collaborating with local financial planners, home builders, and real estate professionals.

Mortgage Loan Officer

Cross Country Mortgage
Conshohocken
07.2020 - 10.2022
  • Educated clients on relevant financial products and market trends influencing mortgage options.
  • Analyzed financial data from clients, including income, assets, and liabilities, to assess loan eligibility and suitability.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Collaborated with real estate agents to ensure timely and efficient transactions for clients.

Default Loan Manager

PHH Mortgage
Mt. Laurel
02.2016 - 07.2018
  • Negotiated payment plans with customers in order to bring overdue balances current.
  • Coached team members on phone etiquette and dispute resolution, improving overall customer satisfaction.
  • Maintained accurate records of customer interactions, ensuring thorough documentation of account disputes and irregularities.
  • Evaluated staff performance against metrics, identifying areas for improvement to enhance team effectiveness.

Education

M.Ed - Organizational Development

Temple University
PA
05-2018

Skills

Sales coaching

  • CRM proficiency
  • Team leadership
  • Remote collaboration
  • Public speaking
  • Facilitation expertise
  • Good Humored, Easy to Work With
  • Amateur ballroom dancer

Timeline

Sr. Loan Officer and Sales Coach

Mortgage Network Solutions
10.2022 - Current

Mortgage Loan Officer

Cross Country Mortgage
07.2020 - 10.2022

Default Loan Manager

PHH Mortgage
02.2016 - 07.2018

M.Ed - Organizational Development

Temple University
Michael Salvina