Michael Scoleri
Philadelphia
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Salesperson
Ciocca Dealerships
05.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Internet Sales, Trade Up Manager
Rafferty Subaru
07.2020 - 05.2024
- Recommended complementary purchases to customers, increasing revenue.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prioritized helping customers over completing other routine tasks in store.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Security Officer
Harrah's Casino
04.2017 - 07.2020
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Interacted assertively but non-confrontationally with personnel and general public.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Pennsylvania Leadership Charter School
West Chester, PA06.2012
Skills
- Money handling abilities
- Strong Work Ethic
- Report Generation
- Vehicle assessment
- Salesforce CRM
- Tech-Savvy
- Sales and Upselling
- Product Sales
- Sales closing
- Listening Skills
Timeline
Salesperson
Ciocca Dealerships
05.2024 - Current
Internet Sales, Trade Up Manager
Rafferty Subaru
07.2020 - 05.2024
Security Officer
Harrah's Casino
04.2017 - 07.2020
High School Diploma -
Pennsylvania Leadership Charter School
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