Michael Small
Philadelphia
Summary
Dynamic business owner with a proven track record at Rells Transport Services LLC, excelling in operations management and client relations. Successfully implemented routing strategies that enhanced delivery efficiency, resulting in increased customer satisfaction. Skilled in project management and relationship building, fostering strong partnerships that drive repeat business and referrals.
Overview
2027
2027
years of professional experience
Work History
Owner
Rells Transport Services Llc
Philadelphia, PA
2025 - Current
- Managed daily operations, ensuring timely deliveries and customer satisfaction.
- Developed and implemented efficient routing strategies to optimize transportation logistics.
- Oversaw financial planning, budgeting, and resource allocation for operational success.
- Cultivated relationships with clients and vendors to enhance service offerings.
- Trained and mentored staff on best practices in transport safety and compliance.
- Analyzed performance data to identify areas for process improvement and cost reduction.
- Established quality control measures to maintain high service standards across operations.
- Led strategic initiatives to expand service coverage and increase market presence.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Laborer Local 57
Workzone
Depthford Newjersey
2019 - 2025
- Operated heavy machinery to transport materials and assist in site preparation.
- Followed safety protocols to maintain a secure work environment and prevent accidents.
- Assisted team members with loading and unloading materials, ensuring efficient workflow.
- Maintained tools and equipment in optimal condition to support daily operations.
- Cleared job sites of debris and hazardous materials to ensure safety compliance.
- Collaborated with crew members to complete projects on time while meeting quality standards.
- Adapted to changing tasks and priorities in fast-paced work environments effectively.
- Contributed to process improvements by suggesting enhancements based on hands-on experience.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Laborer
Eric’s Demolition
Philadelphia, PA
2012 - 2019
- Operated hand and power tools for window installation and repairs.
- Assisted skilled tradespeople with various construction tasks, enhancing workflow efficiency.
- Maintained clean and organized work areas to promote safety standards.
- Loaded and unloaded materials, ensuring timely delivery to job sites.
- Followed safety protocols to minimize workplace accidents and injuries.
- Collaborated with team members to complete projects within specified timelines.
- Monitored inventory levels of materials and supplies, facilitating reorders as necessary.
- Conducted routine maintenance on tools and equipment to ensure optimal performance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Cashier
Thrift Way
Philadelphia, PA
2007 - 2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer, ensuring correct balances throughout shifts.
- Managed inventory restocking and organization for optimal store appearance.
- Collaborated with team members to streamline checkout procedures, enhancing speed.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling, reducing discrepancies during audits.
Laborer
Window Company
Bensalem, PA
2001 - 2007
- Operated power tools and machinery to install window frames efficiently.
- Assisted team in measuring and cutting materials to precise specifications.
- Maintained a clean and organized workspace to ensure safety compliance.
- Collaborated with colleagues to streamline installation processes and improve workflow.
Education
High School Diploma -
University City Highschool
36th Filbert Philadelphia Pa06.2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
Timeline
Owner
Rells Transport Services Llc
2025 - Current
Laborer Local 57
Workzone
2019 - 2025
Laborer
Eric’s Demolition
2012 - 2019
Cashier
Thrift Way
2007 - 2012
Laborer
Window Company
2001 - 2007
High School Diploma -
University City Highschool