Michael Smith
Monroeville
Summary
Dynamic Mobile Expert at T Mobile with a proven track record in enhancing customer satisfaction and loyalty. Known for creative problem-solving and meticulous attention to detail, I consistently exceed expectations while fostering a collaborative team environment. Committed to delivering high-quality service and maintaining a positive work culture.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T Mobile
02.2024 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Car Detailer
LD's Auto
01.2020 - 02.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
Education
High School Diploma -
East Allegheny
North Versailles, PA06-2022
Skills
- Customer service
- Building customer loyalty
- Positive customer engagement
- Creative thinking
- Attention to detail
- Exceeding customer expectations
- Store opening and closing
- Honest and dependable
Accomplishments
2024 Peak Nominee
2025 Q1 Winner Circle Winner
Timeline
Mobile Expert
T Mobile
02.2024 - Current
Car Detailer
LD's Auto
01.2020 - 02.2024
High School Diploma -
East Allegheny
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