Michael Strycula
Malvern
Summary
Creative and motivated people-facing manager with a unique background, lending to a diverse and viable skill set. Prepared with over 20 years of customer service experience, excellent communication skills, with a calm and approachable temperament. Will not be easily rattled by curve balls and conflicts, but is effective in generating positive resolutions. A student of human behavior, practicing the art of paying close attention to the needs of the customer. With a host-like, servant-oriented approach with genuine empathy supporting the quality of care offered to customers, clients and co-workers(if needs be). A hard working asset employers can count on. Motto. "Leave them better than how you found them."
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Storage Asset Management
King of Prussia
10.2024 - 10.2025
- Property manager/head of facilities and tenant affairs for business and tenants.
- Providing face to face; phone and customer service on a daily basis.
- Sales
- Maintenance
- Billing and invoicing
- Responsible for Marketing the Property in local community and Social Media.
- Handled documentation, as prepared for court regarding the auction process for unpaid units.
Customer Experience Specialist
Tesla
Tesla
06.2016 - 12.2018
- Retained by Tesla after Solar acquisition to assist in vehicle sales and lead generation.
- Building raport with customers, using empathy, while qualifying candidates.
- Best customer SIT rate in Eastern Pennsylvania, per leads generated.
Services Coordinator
Phoenixville Area Com. Services
Phoenixville
10.2007 - 06.2016
- Was the face of a local social services agency for individuals/families.
- Documented client interactions and case activity, while upholding confidentiality.
- Active in event and volunteer coordination and facilitation.
Education
Associate's degree - Theology/Ministry
Elim Bible Institute
Lima, NYSkills
- Customer service
- Strong written and verbal communication
- Conflict resolution and de-escalation
- Project Management
- Time management
- Software Experience
- Telephone etiquette
- Property Management
- Product inventory
- Employee Management
- Leadership
- Sales
- Account management
- Organization
- Vendor liaison
- Billing and invoicing
- Data and file entry
- Customer relationship management
- Social media marketing
- Documentation management
- Active listening
- Problem solving
- Empathy building
- Team collaboration
- Adaptability to change
- Attention to detail
- Stress management
- Customer relationship management (CRM)
- Ticket management
- Email communication
- Analytical thinking
- Call center experience
- Complaint handling
- Referral coordination
Certification
- Driver's License
- Ordained Minister, Christ First Ministries, Rochester, NY, 2006
Timeline
Property Manager
Storage Asset Management
10.2024 - 10.2025
Customer Experience Specialist
Tesla
06.2016 - 12.2018
Services Coordinator
Phoenixville Area Com. Services
10.2007 - 06.2016
Associate's degree - Theology/Ministry
Elim Bible Institute